[Resolved] Airtel — internet plan not as committed

Saima Shaikh

Address:

Mumbai Suburban, Maharashtra

Hi i had activated airtel 3g 101rs plan on 22nd Feb2013 initially the speed was pretty low was about 7-8 Kbps on 23rd Feb my internet was running on 3g with speed of 1-2 Mbps soi watched 3 song videos on youtube and all of a sudden the speed dropped to 1 kbps, how come after watching just 3 videos my 300Mb got over even now my internet is running but i am unable to open any URL, Airtel stop cheating people with their money its a hard earned money when you can't service properly don't commit, I want my money back. My number is [protected]. i used to use 2g plan of 98 but just to test airtel 3g service i switched to 3g plan but the speed of this 3g plan is worst than 2g wherein i used to get speed of about 100kbps. I want an apology from airtel and also a written explanation from them ASAP.

Was this information helpful?

No (0)

Yes (0)

Nov 4, 2016

Complaint marked as Resolved

Verified Support

Feb 28, 2013

Airtel Customer Care's response Namaste Ms.Shaikh,

This is to inform you that your concern listed on 27 Feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Verified Support

Mar 01, 2013

Airtel Customer Care's response Namaste Ms.Shaikh,

This is to inform you that your concern listed 27 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Verified Support

Mar 04, 2013

Airtel Customer Care's response Namaste Ms.Shaikh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33