[Resolved]  Airtel Ip TV — Billing

Airtel Ip TV — BIG NAME NO SERVICE DELAYS JUST DELAYS

I have been using airtel braonband for last 2 years, just opted for AIrtel IPTV after a executive convinced me of the offer.

Its been more than 15 days that I have done the payments for the settop box and post that at least 2 calls per day....IN VAIN...

Its not been done yet, I am surprised that if the customer acre is so bad before the product delivery wat will happen if i get any complain in the product later.

AIRTEL has gone deaf & dumb ..can someone else HELP...

deepali mathur
[protected]

Airtel — Airtel Delhi atrocious customer service

My ISD facility, which I use everyday, has suddenly been deactivated without any prior information or any issues like overdue payment.

Since it is very important for me to make ISD calls, I have made 5 calls since last evening to Airtel customer care asking why it has been deactivated and when it will get activated again. On every occasion, I have has to wait for about 10 minutes before the customer care guys either disconnect the call or say that it will be done in 1-2 hours. They have not been able to give any reason for the issue, other than saying 'maybe it is a mistake'.

Needless to say, nothing has been resolved and there seems to be absolutely no accountability.

I, for sure, will change to another telecom operator the day number portability is a reality.

I took sim of airtel its no.[protected] on 09.11.2009 from madangir shop. On friday 11.12.2009 I received a call she said to me who use this no. it's my no. and after some time my mobile showed to me sim card registration is failed. I confirmed on customer care and i went to service centre south ext. they told me your sim is reissued without your confimation and they address to me where sim is issued that address is in C.P. delhi. Please verify it without inform of customer your branch have issued new sim on same no. and without I D proof. Please I want to reply as soon as possible.

Airtel Ip TV — Pathetic Customer Service sad product

I am a unfortunate owner of Airtel IP TV...BIG name SAD product ZERO customer service. I am launching this complaint second time, since there is no one who is there to listen at Airtel. I am having issues with my digital TV for last 15 days, after calling multiple times at helpline i could open a ticket " 29959032". But what big deal NO one has turned up. I was told that their service engineer would visit us in 2 days and the complain would be closed by 27th FEb.

NO RESPONSE TILL Now I am sitting on 5th Marcg today.

I never expected such a support from such a BIG Market name " THE AIRTEL"

I am very sorry but if anyone is reading this I would strongly recommend NOT to BUY THIS Product since the complany itself is not sure of the Technology that is used here.

:-(( Deepali Mathur
[protected]

Airtel Ip TV — Never go for IPTV from AIRTEL

NEVER GO FOR AIRTEL IP TV , THE SERVICE IS NOT AT ALL GOOD . ITS DOWN FROM LAST 5 DAYS NO BODY BOTHERS ABOUT THE COMPLAIN . THESE PEOPLE ARE CHEATING THEIR CUSTOMERS LIKE ANY THING ..... THE WORST SERVICE PROVIDER IN B'LORE , ITS AIRTEL - IP TV . BROAD BAND IS GOOD BUT NEVER DO A MISTAKE BY TAKING A IP TV FROM AIRTEL AT LEAST. ANY MORE DETAILS CONTACT ME AT [protected]@gmai.com .

thanks..

NEVER GO FOR AIRTEL IP TV, THE SERVICE IS NOT AT ALL GOOD . ITS DOWN FROM LAST 5 DAYS NO BODY BOTHERS ABOUT THE COMPLAIN . THESE PEOPLE ARE CHEATING THEIR CUSTOMERS LIKE ANY THING ... THE WORST SERVICE PROVIDER IN B'LORE, ITS AIRTEL - IP TV . BROAD BAND IS GOOD BUT NEVER DO A MISTAKE BY TAKING A IP TV FROM AIRTEL AT LEAST. ANY MORE DETAILS CONTACT ME AT [protected]@gmai.com .


Thanks.
Saby..

Airtel Ip TV — Non resolution of customer complaints

I have been an airtel customer for last nine years and going by this faith, I upgraded my existing broadband connect to an Airtel IP Tv service which looked pretty lucrative.

I got my connection activated around 04/05 and that's when the nightmare started. There were frequent issues around the performance and as an obedient customer, I got the first call logged on 26/07.

Since then, I have been constantly trying to get the problem resolved and in last 14 months, I have contacted airtel atleast 21 times (10 ticket numbers available) however, the problem still persists. Though there have been visits from a few technician however, they always confirm everything to be working fine which actually is not the fact.

Switching to some other service provider is definitely an option that I am looking for however, I still wish to post my comments on the complaints board as it really feels sad that a brand like airtel actually waits for a customer to log in to a public forum and discuss the issues.

I work for he service industry as well and have never seen a brand which although is strong in terms of network and plans but the way they treat the customers and complaints can be simply termed as "Pathetic".

Airtel IP TV — Atrocious Customer Care

It is over a week now that I have had to forego my TV viewing kind courtesy AIRTEL IP TV. A complaint was lodged with CC through Helpline 198/121. The engineer one Deepak neither repaired the fault but gave a completion report,hence there was no confirmatory call even. Few more complaints & with no redressal in sight I tried contacting both the Nodal officer and the Appelate Authority. They were as good as their engineer Deepak. There are tall claims on the website that complaints will be addressed within so many hrs but neither the email reply has been received nor were the calls attended to. The services are attrocious and I have decided to change the Service Provider. - [protected] / [protected]