Airtel / IPTV — Complain for Charging extra money

Address:

Gurgaon, Haryana

Hi

I have been using Airtel IPTV service for last eight months but last month IPTV service did not work for aronud 15 days(from 2-June-2011 to 15-June-2011). i contacted customer care person and registered lot of complaints regarding this but always got a respnse like sir it will take either 1 or 2 more days to make it correct that never happened until 15th. i was assured by Customer Care representative that i would not be charged for this inconvinience but in last month bill(10/05/2011 to 09/06/2011) charges were there for complete month.

Not only this, in the begning of this month , i did shifting of my house so requested to shift my connection also to new location. i was told it would take 3 working days to shift the connection. My request was on 1st July and i was asked to wait till 4th July...
When someone did not come till 4th, i called Customer Care again for this problem but never got an affirmative answer. after making many calls regarding this they told me that it is not possible in my area as pair for IPTV is not available.
This could be informed to me a lot earlier which could save a lot of time. again this time they told me that you will not be charged for this period of time (01/07/2011 to 06/07/2011).
Then I tried to get only the broadband connection of airtel only for internet. next day i got response and executive came to my house within 15 hours.
they found IPTV connection can be done on my place and they did the proper wiring finally.
As you know sir, this is a compititive market and problems to customer like this does not take much time to divert to some other service provider.This was not at expected from a big company like airtel. is this the way you treat your customer? to make a new connection, it didnt take 1 day but to provide service to your regular customer, you find it difficult to fix in like half month.

I am a Customer of airtel for last 5 years either in the terms of celluler service or IPTV service. It was really a frustrating experience for me. Next time i would really think before taking any service from Airtel.

It would be highly appreciated if you understand my problems and be a comany of your words. I hope this month BILL will be as per your customer care representative assurance.

Hope you will reply Soon....

Thanks
Nishant Chachan
Subject Matter Expert
Amdocs
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