[Resolved] Airtel Iptv — IPTV not working | |||
IPTV is the most horrible thing to have happened to me. I took the IPTV connection in April 11 and it stopped working on 11th Aug 11. On 12th I raised an SR2243332 to Airtel. Their technical man came and said that the set top box is not working and that many people in the area are facing this problem. It is over 10 days now and I have raised several SRs but the IPTV is still not working as the set. I have paid Rs. 1750 as installation charges in April 11 for a product which stops working in just 3 months and then there is no after sales support. The technician simply tells that the IPTV set top box is not available and that he has no idea when it would come. I demand refund of my amount so that I can buy some other service. In case Airtel does not resolve my complaint in2 days, else I would be forced to go to the consumer court and claim damages. Regards Monika Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Rakesh Ranga,
The issue has not been resolved, as can be read from the mail below. Stop closing it before resolving it.Adjust the bill for the period the services were not provided and look into the bad signal problem which causes frequent disruption in broadband.
Ankit
[protected]
Dear Ishwar Singh,
Thank you for at least responding to the mail, though very conveniently forgetting to address all the issues raised. (9th Apil 45071514, 45165970,[protected]
At the outset, my complaint regarding the waiver of bill has not been looked into, neither have you mentioned it so as such in your reply. Can you provide an update on the same. (refer to the mail below and kindly READ it[protected], 45165970.
To simplify, this means that you have not replied satisfactorily.
Secondly, the issue regarding constant disruption in broadband has not been looked into either[protected]. Even now the signal keeps going leaving the broadband page in error. To simplify, this means that you have again not replied satisfactorily and trying to get rid of the complaint by saying this has been resolved. Typical behavior I would say as I have been at the receiving end of it ever since I booked a connection from Airtel.
Can this "resolved to your satisfaction" game be stopped playing as I can not see how a issue when not even looked into can be resolved to my satisfaction.
Please come back to me with some proper resolution and not a sample of the mail below.
Regards,
Ankit Agarwal
[protected]
From: "appellate.[protected]@airtel.in" <appellate.[protected]@airtel.in>
To: [protected]@yahoo.com
Sent: Tuesday, May 24, 2011 3:33 PM
Subject: Re: MISHANDLING OF ACCOUNT AND NO RESOLUTION SINCE TWO MONTHS [|BAL|Qrc4074420|]
Dear Customer,
Thank you for writing to airtel telemedia services and an opportunity to assist you.
This is in reference to your email to our Appellate office regarding your airtel account number 13596199.
We would like to inform you that as per your unique Service Request 46389224, the issue pertaining to disruption in internet related services has been rectified and the issue has been resolved to your satisfaction. Please confirm us for the same.
Incase you continue to face a concern in this regard, please do let us know so that we may further follow up on the same.
We earnestly hope that the resolution provided is up to your satisfaction.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers feedback that helps us to improve on our services.
Warm Regards,
Ishwar Singh
The issue has not been resolved, as can be read from the mail below. Stop closing it before resolving it.Adjust the bill for the period the services were not provided and look into the bad signal problem which causes frequent disruption in broadband.
Ankit
[protected]
Dear Ishwar Singh,
Thank you for at least responding to the mail, though very conveniently forgetting to address all the issues raised. (9th Apil 45071514, 45165970,[protected]
At the outset, my complaint regarding the waiver of bill has not been looked into, neither have you mentioned it so as such in your reply. Can you provide an update on the same. (refer to the mail below and kindly READ it[protected], 45165970.
To simplify, this means that you have not replied satisfactorily.
Secondly, the issue regarding constant disruption in broadband has not been looked into either[protected]. Even now the signal keeps going leaving the broadband page in error. To simplify, this means that you have again not replied satisfactorily and trying to get rid of the complaint by saying this has been resolved. Typical behavior I would say as I have been at the receiving end of it ever since I booked a connection from Airtel.
Can this "resolved to your satisfaction" game be stopped playing as I can not see how a issue when not even looked into can be resolved to my satisfaction.
Please come back to me with some proper resolution and not a sample of the mail below.
Regards,
Ankit Agarwal
[protected]
From: "appellate.[protected]@airtel.in" <appellate.[protected]@airtel.in>
To: [protected]@yahoo.com
Sent: Tuesday, May 24, 2011 3:33 PM
Subject: Re: MISHANDLING OF ACCOUNT AND NO RESOLUTION SINCE TWO MONTHS [|BAL|Qrc4074420|]
Dear Customer,
Thank you for writing to airtel telemedia services and an opportunity to assist you.
This is in reference to your email to our Appellate office regarding your airtel account number 13596199.
We would like to inform you that as per your unique Service Request 46389224, the issue pertaining to disruption in internet related services has been rectified and the issue has been resolved to your satisfaction. Please confirm us for the same.
Incase you continue to face a concern in this regard, please do let us know so that we may further follow up on the same.
We earnestly hope that the resolution provided is up to your satisfaction.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers feedback that helps us to improve on our services.
Warm Regards,
Ishwar Singh
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Ankit
[protected]