[Resolved] Airtel Iptv — Issues with IPTV, NET & TEL Line

MRDEVENDERKHURANA

from Gurgaon, Haryana

Feb 20, 2013

Address: West Delhi, Delhi

We have been using Airtel IP TV and internet services for almost 3.5 years. After the completion of two years the services started giving problems. We have been logging complaints since then and it has been 3 months already. We have been paying the bill on time when even services were not there and as per airtel were ongoing change in the entire setup. Despite writing and escalating the complaints to the appellate team the issue has not got resolved. We are fed up as there is neither TV nor internet facility at home for the last 3 months. We want them to refund our bill of last three months as well as the security that we have paid in the begining and take away there setup box.

Name : Mr Devender Khurana
Mob : [protected]
Landline:[protected]

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Oct 30, 2016

Complaint marked as Resolved

Verified Support

Feb 21, 2013

Airtel Customer Care's response Namaste Mr. Khurana,

This is to inform you that your concern listed on 20 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Verified Support

Feb 21, 2013

Airtel Customer Care's response Dear Mr Khurana,

We apologize for the inconvenience being caused. We shall have your IPTV services restored at the earliest opportunity.

You will receive a call form our subject matter expert to discuss the matter and resolve it.

Regards,

Airtel Presence

Verified Support

Feb 23, 2013

Airtel Customer Care's response Namaste Mr. Khurana,

We would like to inform you that your concern listed 20 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Comments

sunil chauhan

Jan 1, 2010

Airtel — Services are not working despite payment

Hi, I paid the airtel bill at time but it was not updated because their system was down. I have receipt number with me. They disconnected my services because my payment is not reflected in thier system. I suffered loss of services for almost 20days. I provided them payment receipt number many times but its not updated in their systems. Already had three request for the same issue. Now airtel wants me to pay for the time when my services were not working because of their system problem. Please let me know what should I do in this case. Now also they deactivated my services one or another day, Can you please help?

Thanks,
Sunil Chauhan