[Resolved] Airtel — unable to call customer care

rahuljiie

from Hyderabad, Telangana

Address:

Karnal, Haryana

My airtel prepaid no. is [protected]. This is Haryana no. and I am using it in ROAMING in Hyderabad(A.P.). From last 20 days i am unable to make any call from my mob. When i call to any Haryana number it show error connection(number not in use). I tried to call Customer Care([protected]) it show error- PHONE NUMBER NOT VALID. I called airtel care([protected]) from another mobile on[protected] and they told that the problem will be solved within one week. Till now the problem is not solved. I also registered for DO NOT DISTURB service on[protected]. But still i am getting unwanted messages. Please do the needful to me and solve the problem. I shall be Very thankful.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

tgodson

from Gurgaon, Haryana

Hello, I am Godson from Maharashtra. I am an airtel customer. I have been trying to call airtel customer care for a number of times but I can't get there. I have tried dialing 121 and then pressing the appropriate number for customer care representative but it says "DIAL *121#(TTOLL FREE) FROM AIRTEL TO KNOW YOUR BALANCE AND VALIDITY. THANK YOU FOR CALLING AIRTEL". When I dial 198 the same thing happens.

Now, I don't understand what kind of a response is this from one of the most reputed GSM service providers in India.

I wanted to ask about the 3g plans of airtel. And wanted to receive the settings of 3g for my nokia 7230.

If you have any real way to call to the customer care representative then please inform it, because I am now tired of calling 121 and 198.

chanm

from Chandur, Telangana

From my phone no: [protected] i am not able to call customer care from one week, please verify

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste ( chanm),

We would like to inform you that your concern listed 13 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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