Airtel — EXTRA - BILL DUE TO JAVA GAMES

Address:

Karnataka

Dear sir/Madam,
I am using airtel no.[protected] since 2.5 years. In bill of dated 21- jan-2012 there was extra amount put on me for java games. But i have not downloaded any games .Regarding this when I received the first message on 13/01/2012 (about 99 rupees charged for java games) ,
I called to customer care( Spoke to Executive : Chetan )and told the issue that i hv not downloaded anything, and he told that game club is active on my number. So i told him to de-activate that immediately. within 24 hours it will be de-activate like that to replied. Same thing repeated for four days again , I called to c.c ( sandeep Gr.Manager ) he told that after generation of bill amount will be reduced. they never stopped that activation . After generation of bill i called On 23/01/2012 to 121 customer care and reminded them that due to the java games issue i got extra bill ( 26 ( reference no : F[protected]. Surprisingly they told that those games were downloaded by me and cannot be reduce bill.
My average bill per month wills around 500 to 700 hundred. This month I got 1859 rupees extra for java games.
First complaint date : 13/01/2012 , spoke to Chetan ( F[protected]
Second complaint date : 17/01/2012 , spoke to Sandeep ( Group Manager ) (F[protected]
I called to nodal officer SANIA and Dheeraj and told the issue but nobody is ready to believe.
They not de-activated the game club services …..till Feb-3 , finally I only stopped my GPRS activation.
Now airtel stopped my outgoing services.
Till date ( 20/02/2012) I am fighting for this but there is no solution for airtel nodal officers.
Simple they are saying that the amount is very much valid and cannot be reduced.
Please do justice for me.