| Address: | Ghaziabad, Uttar Pradesh |
To Airtel,
It's being 2 weeks now that i registered for Airtel broadband for my house from a person who had made frequent visits to my home to have a Airtel broadband connection but as soon as i filled the form, that guy has disappeared and with him my broadband connection too.
Name of this disgraced person is Dinesh Gaur ( mobile no - [protected] ) who promised to me that i'll have my broadband in 2-3 days but after 14 days, each time whenever i called him, he said "mere manager se baat karlo, technical fault hai thode dino mein hi lag payega". I live in Seemant vihar, kaushambi, Ghaziabad and my form no is 2484849.
Even talking to customer care was a waste. I had spoken with Sr Executive Mr. Rehman Khan and Floor supervisor Nilesh but of no use. both gave me assurance that i'll be getting a call by technician regarding the issue but i never received any call.
This show how insensitive Airtel is towards its customer and what they best is to frustate and harass the public.
I don't how this forum can help me in getting my problem solved but if anybody listening my problem, please do whatever is required to get my broadband connection else revoking my connection order and filing a case in consumer court will remain the only option to me.
Regards -
Rahul Singh Was this information helpful? | 
Airtel Broadband — Disgrace to get a new airtel broadband connection
I am terribly upset and shocked ! I applied for Airtel broadband (Application number: TBLR230493) on 28th of March 2011. Guy named Santosh (Cell ph no: [protected]) came to my house, took documents along with cheque of Rs. 1100/- and promised to give connection between max. 3 working days. I waited for 4 (not just 3) working days and called him up. He appologized and said that there is some connectivity issue in my area and giving connection will take time! To my horror, the cheque was encashed on 2nd april 2011. I called up again, saying why was the cheque encashed if connectivity is not being given. The reply that i received is that connection shall be given but it will take time !! I logged complaint with Airtel (Complaint no :[protected], was told that the problem shall be resolved withing 8th April else money shall be refunded. NOTHING HAPPENED!! I called up AGAIN, escalated the matter to so-called supervisor Mr. Praveen (cell number : [protected]), who in return appologized and promised again to work on it! Needless to say nothing happened again!! I called up Airtel again and another complaint was logged (Complaint no:[protected] assuring a solution!! I am shocked at this mockery made out of customers by Bharati Airtel !!Is this how we should be treated for trusting a Brand? This is a Sheer DISGRACE! I dont need ANYMORE appologies, I need a SOLUTION!
Medha Gupta
D'souza Circle
Near Lifestyle
Contact no: [protected]
Bangalore