[Resolved] Airtel — RETURN MONEY

arijit.kolaghat

from Egra, West Bengal

Address:

East Medinipur, West Bengal

I am Rupali Dey. I am using a Airtel mobile prepaid connection which number is [protected].

I activated MO Rs. 5 taka pack on 10.02.2012 between 7:00am to 8:00am which auto deactivate after 24hours. This service was activated by voice call (I called to Airtel Customer Care).

When I called the Customer care, then I asked the customer care "this service is auto deactivate or not?" Then they replied me "This service will auto deactivate after 24 hours and also you will get 50MB internet surfing.

But, till now this service is not to deactivate and daily reduce Rs.5 from my Account.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

pranab_acharjee

from Chittaranjan, West Bengal

The persons who are sitting there in Customer Care, care a least for the customers which harms the company's reputation. When one calls the Customer Care, they give the information from their head and not by seeing the screen which they are supposed to do and as a result, the information given proves to be incorrect.

It is pity and the Company should look after the services which it is providing to its customers.

And for you, Miss.Dey, you can deactivate the service by yourself. Just try the following USSD's:

*555# ---> Call
*567#----> Call

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Regards.

Pranab Acharjee ([protected])
(Kolkata)