[Resolved]  Airtel Land Line — New Connection

Address:

Mumbai Suburban, Maharashtra

To,
The Nodal Officer - Western Region
Airtel, Mumbai, India.

Attention: Mr. Sanjay Bhutani

It is really a shame that services of your organisation have gone to this level!. I have been desperately trying to reach you at the numbers provided by the customer support people but there is never a response[protected] /[protected]

Please read and respond

GRIEVANCE NO 1

I had applied for relocation of my telephone line[protected] which was done duly. Subsequently, I requested for cancellation of the Broad Band connection and retain the voice connection. However, since the past 45 days outgoing call facility from this number has been barred and is not started in spite of AT LEAST 20 REQUESTS to your customer Service - by way of calls and emails. Today what I heard from them was, it was due to non payment of bill - which is also not true. I am receiving bills for it without having the facility of making calls!!

KINDLY LOOK INTO THE MATTER AND RESOLVE THE CONNECTION ASAP!


GRIEVANCE NO 2

Mr Satya (mobile no:[protected]) who is from your Marketing & Sales department, convinced me to go for additional 3 lines @ INR 699/- rental with a talk time of the same amount free per month. A cheque for INR 2100/- was issued to him on 29.07.2010 for arranging the connections on an URGENT basis. ON UNTIL NOW ONLY ONE OF THE CONNECTION IS DONE[protected].

It has been more than 80 days now and after repeated continuous follow up (ATLEAST 25 CALLS TO SATYA & 15 REMINDERS BY EMAIL), I am not getting any proper response from Mr Satya OR your Customer Support. I am HIGHLY dissappointed with the service. I did not expect this type of service from Airtel - of which I have been a customer from the past 5 years!

I NOW DO NOT WANT THE OTHER 2 PENDING CONNECTIONS AND DEMAND TO PLEASE ARRANGE FOR REFUND ASAP!

I have tried calling you / sending you fax but no response.


Warm Regards,
Dilip Joshi
[protected]