[Resolved]  Airtel Landline / Broadband — Non-refund of Security Deposit

Address:

Bangalore, Karnataka

I had an AIRTEL Landline and Broadband connection (Account #[protected] which was surrendered / terminated on July 05th, 2011. I received an acknowledgement from the AIRTEL office on Bannerghatta Road confirming return of the Modem. Since July 2011, I have been unsuccessfully pursuing AIRTEL for refund of my Security Deposit.

I have, personally, visited the AIRTEL office (Bannerghatta Road) several times and the staff (Landline desk) have been extremely unfriendly, rude and non-co-operative. AIRTEL does not even provide a chair for Customers to sit and speak to the Customer Care Executives. We have to stand and speak!!

I wish to file a complaint against AIRTEL for recovery of my Security Deposit along with Interest for 6 months and damages for grave hardship, mental agony and inconvenience caused to me; including huge amount of my time and money spent on commuting to this AIRTEL office, writing emails, trying to access the AIRTEL Complaint numbers. All to no avail!

I have even sent several emails to the Nodal Officers and Apellate Authority at AIRTEL and tried reaching them on 4111 5338 and 4111 5201. All you get is some stupid meaningless, senseless IVR System.

Will someone help me or guide me to file a case against AIRTEL?

Thank you,

Abraham K George
[protected]@hotmail.com
[protected]