[Resolved] Airtel Landline Broadband — Excess charges in the bill

twinkles2

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

I am a subscriber of Airtel broadband and Landline and have been facing excess charge issues in my bill for past three months. Every month I am assured by the customer care exec that action will be taken and I am slapped with a new charge in the next bill.

My purpose of filing this complaint is to inform the innocent about how these big companies play with our money. I would request everyone to subscribe to paper bills only and check them properly before paying them.

In the bill dated 9 Nov 2010 I noticed an added charge of 85 Rs referred to as DSL usage charge. Called customer care and spoke to Ankur he said that this amount will be reversed in the next bill. (Complaint ticket no[protected]

Did not receive the bill next month. On confirming with customer care exec Anurag came to know that the DSL charge was not reversed and the same was added in the bill for that month. (Complaint ticket no[protected]. He said that I could pay the bill by deducting the DSL charge for this month and the previous month that is Rs 170 . Hence I paid Rs 1127 (after deducting Rs 170 from Rs 1297)

In the bill dated 10 Jan 2011 was slapped with a late fee charge of Rs 50 for non payment of Rs 170 in the previous month bill. What is this non sense??? Was told by airtel customer care exec Deepak (complaint ticket no[protected] to pay Rs 50 less and not to pay Rs 170 in the current payment.

I do not know for how many more months I have to call airtel customer care after I receive the bill every month. And what is the guarantee that I will not be slapped with late payment fee in the coming month again. All Airtel customer care people do is issue a new complaint ticket every month without actually solving the complaint. Really tired of Airtel and this bill nonsense every month.

Anyone reading this please check your bill properly before paying it. And do not take Ebills cause you seldom check them, get paper bills only. If you want to save trees then recycle paper.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Anita Mishra

from Mumbai, Maharashtra

Airtel broadband & landline — excess billing

Domestic connection placed in commercial segment without my knowledge. Excess billing revealed this fact after couple of months as bill does not show the segment but call center told clearly.
Despite complaint to tribunal forced me to make payment.
I opted for withdrawal of broadband but continued telephone.
Again after two months excess billing forced me to surrender the landline connection too.
Airtel Chennai is so poor in customer handling that harass the customer. Ref. tel no.[protected]

prabhudevbm

from Mumbai, Maharashtra

Airtel Bangalore, Landline, Broadband — Excess Billing

Airtel is very good in cheating customers. I am facing billing related issue.
Airtel had voluntarily changed by Landline/Broadband plan and not even sent printed/soft copy of the Bills. I paid for 4 months the excess charges than I opted. Finally on 5th Month when contacted Airtel Bangalore @ 121, they said they will wavier for all of it and at least i spoke with 20 executives of Airtel and tonnes of email since 4 months. But, no reply. Landline/Broadband is inactive since 2 months and causing lot of inconvenience. Airtel need to pay me back the excess I paid, but instead Airtel is asking me to pay the bills for the months I have not used. There is no itemised billing in any of the recent bill sent since 2 months. Airtel is had become purely Customer Cheating company and causing lot of incovenience to Customer. And on top of it, Bill recovery team will be giving Threatening call.

landline : 42070549