[Resolved]  Airtel Landline Broadband — Excess charges not reversed

Address:

Ghaziabad, Uttar Pradesh

In the bill dated 9 Nov 2010 (Bill number[protected] I noticed an added charge
of 85 Rs referred to as DSL usage charge. Called customer care and spoke to
Ankur he said that this amount will be reversed in the next bill. (Complaint
ticket no[protected]

Did not receive the bill next month. On confirming with customer care exec
Anurag came to know that the DSL charge was not reversed and the same was added
in the bill for that month. (Complaint ticket no[protected]. He said that I
could pay the bill by deducting the DSL charge for this month and the previous
month that is Rs 170 . Hence I paid Rs 1127 (after deducting Rs 170 from Rs
1297)

In the bill dated 10 Jan 2011 (Bill number[protected] was slapped with a late
fee charge of Rs 50 for non payment of Rs 170 in the previous month bill. Was told by your customer care exec Deepak (complaint
ticket no[protected] to pay Rs 50 less and not to pay Rs 170 in the current
payment.

In the bill dated feb 2011 the charge of Rs 170 is still not reversed plus Rs 50 have been charged for not paying the full bill last time.

I have been complaining in Airtel for past 5 months. The airtel customer care executives have told me that this charge of Rs 170 has been reversed. Then every month I am being slapped with late fee charge of Rs 50 for non payment of complete bill.