[Resolved]  Airtel Landline — Excess Billing-Plan Change not implemented properly

I'vea Airtel landline 4079225 in Lucknow. I had taken a Broadband plan of Rs799/- PM. On 17th March'09, i requested Airtel helpline that i don't want broad band any more. I was informed that a combo plan of Rs 250/- is available which can be used for land line as well as internetas and when reuired to which I had agreed. The request no 625089 dt 17/03/09 was registered and I was informed that it would take 7-10 days to effect the change in plan. It was also told that for such period pro-rata bill would be raised out of Rs 799/-plan and before implementation of new plan i would be informed.

On 21/03/09, I had inquired with Airtel helpline but I was told that it wouldtake few more days. Reference number of interaction was given as 70268651.

Again on 25/03/09 I had enquired but same reply was repeated by call center. Reference number 70866049 for above request.

Finally on 4th April'09 I was informed that theplan is implemented.

To my surprise, when I received the next bill, it shows excess use of Broad Band and a bill of Rs 1100+ only on account of DSL charges. On enquiry the call center informed that plan was changed on 19th March'09 itself. All details were given to Call center and thereafter every alternate day some one from Airtel is calling us asking how much amount wouldw pay. But the billed amount is not getting changed.

Now Airtel has disconnected the telephone without any resolution of the compliant.

Compliant no 18591160 dt 30/04/09.