[Resolved] Airtel Landline — harrashment due to customer care miscommunication

[Resolved] Airtel Landline — harrashment due to customer care miscommunication

S siddharth khanna from Lucknow, Uttar Pradesh

sir/madam I am a airtel landline user from past more than 4 year , my number is 42484626 , few month ago i got a letter from your side saying that your current plan which has top up of rupees 99 has been changed to rupee 199 for unlimited night surfinh from 8 pm to 8 am in morning which previously was 9 pm to 8am , i got this letter in october . the letter said that this new timmings will be activated and changed from your next billing cycle and in bracket it was written which is 26 november , so i called your so called customer care and asked if it has been activated as my billing cycle was from 16 to 15 every month , so your customer service person said yes (4 times) it has been started and i also told him that my billing cycle is from 16 to 15 he said no sir my system syas it has been activated , i asked him again he said yes sir i am sure , okay so i started using it from 8 pm so next bill what i receive is 1800 rupees ,because it was not activated because of your customer care i started using it and now i recieve 1800 which i use to pay 600 (3 times ) so i made a complaint they said they will inform me about this , and now what they say its my mistake , they are innocent i am as i new that my billing cycle was 16 to 15 they said why did u used before , i siad as i inquired your customer care said that it has been activated my new timming o[censored]nlimited surfing ,i took a long 20 days , then i got a call from some1 from your okhala branch saying that they will see and will gve me waiver , aftr all this they said as i am there old customer they will retain my previous plan and will not charge me with the new tariff and will gve me waveir , so at last i didnt got any call from your side about the complaint so i didnt pay my bill 1 i got my outgoing barred 2 harrased with many calls saying to pay bill other wise my phone will be dissconnected 3 i am paying around and over 600 from last 5 years and now i am seeing this situtaion 4 i cant dissconnect my airtel number as i have it from so many years 5 no response about my complaint 6 customer care says that its my fault ( indirectly they say that i am why i used before that ) 7 due to your customer care mis communication i am facing such a harrashment you guys record all the calls made to your customer care for intenal audit purpose , why dont u check that (i made a call on november 27 ) and face that you customer care is ineffecient , and stop harrasing your old valuable customers if you have any answer about my grivience please let me now sunil khanna [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
6 Comments	Share
Submit Close

Related Airtel reviews

View all 54497 Airtel Reviews

Comments

HYSEL INDIA PVT LTD

from Pune, Maharashtra

We have received a bill No.[protected] for Rs. 7825.00 for period 05 May 2008 to 04 June 2008 for our telephone No. 46088000 that we surrendered on[protected]Request No. 272513.) Airtel has to refund us Rs. 3243.00 for this telephone. That they are not doing but they send bill for the period when we do not have any such connection.

Please advise us.

Thank you.
S.S. Rawat
Hysel India Pvt. Ltd.
1405, Chiranjiv Tower, Nehru Place,
New Delhi - 110019

From: HYSEL
To: pankaj.[protected]@airtel.in
Cc: harmeet.[protected]@airtel.in
Sent: Wednesday, June 04, 2008 11:20 AM
Subject: REFUND OF BALANCE MONEY Rs. 3243.00 --DISCONNECTION OF TELEPHONE No. 46088000 UNDER AIRTEL ISDN PRI 10 K PLAN ( ACCT No.[protected] REQUEST No. 272513

Dear Pankajji

We spoke today.

You may see detail of the case in our email to Mr. Harmeet Kohli on May 14, 2008(attached below).

The gist is repeated below:

We surrendered our TELEPHONE No. 46088000 UNDER AIRTEL ISDN PRI 10 K PLAN ( ACCT No.[protected] on[protected] . This was confirmed by aitel on March 03, 2008 giving Reference No. 272513.

On April 30, 2008 Mr. Harmeet Kohli confirmed that we have a balance of Rs. 3243.00 in our account and vide our email of May 02, 2008 and May 14, 2008,
we requested to refund our balance amount of Rs. 3243.00 since we do not want this connection any more.

We have not received refund of Rs. 3243.00 till date and request you to refund same by a demand draft in our favour.

Thank you and best regards:

S.S. Rawat
Hysel India Pvt. Ltd.
1405, Chiranjiv Tower, Nehru Place,
New Delhi - 110019

To: harmeet.[protected]@airtel.in
Sent: Wednesday, May 14, 2008 5:34 PM
Subject: DISCONNECTION OF TELEPHONE No. 46088000 UNDER AIRTEL ISDN PRI 10 K PLAN ( ACCT No.[protected]

Dear Mr. Harmeet Kohli

We spoke today.

We made a request on Feb 22, 2008 to disconnect our
TELEPHONE No. 46088000 UNDER AIRTEL ISDN PRI 10 K PLAN. Our request was acknowledged and accepted vide your registration No. 272513.

On March 01, 2008, we reminded you that the telephone was not in use w.e.f. Feb 29, 2008 and requested you to confirm disconnection of this telephone.

Inspite of our repeated request to disconnect our TELEPHONE No. 46088000 UNDER AIRTEL ISDN PRI 10 K PLAN, we have received following bills for the same.

(a) Bill No.[protected] dt. 06-04-08 Rs. 10835.17 period 05-03-08 to 04-04-08.
(b) Bill No.[protected] dt. 06 May 2008 for Rs. 10228.00 for the period 05-04-08 to 04-05-08.

This I explained to you during my telephonic discussion today and you were kind to tell that now amount of all bills raised have been deleted and that there is no payment due to be paid by us.

On April 30, 2008, you have intimated that we have a credit balance of Rs. 3243. 00 in our account. This amount should be Rs. 3243.00 + Rs. 10835.27.( Bill No.[protected] dt. 06-04-08 Rs. 10835.17 period 05-03-08 to 04-04-08. Because you have adjusted payment of this bill from our account.)

We request you to refund balance amount of Rs. 14078.17 ( Rs. 3243.00 + 10835.17 ) immediately by a DD in our favour.

Look forward to hear soon from you.

Thank you and best regards:

S.S. Rawat
Hysel India Pvt. Ltd.
1405, Chiranjiv Tower, Nehru Place,
New Delhi - 110019

HYSEL INDIA PVT LTD

from Pune, Maharashtra

nil

Nandlal Girdhar

from New Delhi, Delhi

sir/madam
I am a airtel landline user from past more than 7 year, my number is[protected] mr add is 2076/Sec-7D, faridabad.
the instrument relating to Air-tel landline connection no[protected] is out of order sence June-2008 we complaints in this respect have allready been launched on 29.06.2008 and 05.07.2008 respspectively. But no action sence havebeen taken in this regard.
My dear i am of the openion that you cannot attedent my complaints kindly lift this "DABBA" from my house which is useless for me.

Regards,

Nandlal Girdhar

Subhendu Dhar

from Delhi, Delhi

Dear Sir/Madam,

I am a airtel pri user, my number is 40058747 in kolkata.

I have sufferring from last 4 days for swipe matchine connection problem but I did not get any satisfied responsable.So I launch a complain for your poor service and I requast to you please make a satiesfied solution.

thanks& regards,

subhendud dhar.

mohana

from Bengaluru, Karnataka

We have more than 36 connection of airtel every once in two days there is problem
1. we are not in postion to transper the line to
2. when ever we call to customercare not postive response.
3. Very very bad service
4. When ever we call to customer care no immediate action as taken place
5. We should wait for week to gether
6. These days the BSNL is working excellent and providing good service
7.though it is government dept.

mohana

from Bengaluru, Karnataka

If this is the case we shall disconnect all the 36 connections and we shall go for BSNL connections only.