[Resolved]  Airtel Landline Connection — Incorect use of phonel line and billing

Dear Sir,

I have approached Airtel customer care through several means /channels over the last 3 months and have no response from either the service centers or customer care.
I have also written to the nodal officer and appellate authority, but am yet to recv any response after almost a month now !

I hold an Airtel landline connection in Gurgaon for over 6 years now and of late have noticed an extremly high bill amount, but due to lack of time and non avaialabilty of an itemised bill could not take it forward.

In Oct'08, I was approached by one Mr Rohit Sud who claimed to be an employee of Airtel and he complained that he was getting calls from my Centrx # o his landline.
He got the problem rectified, i.e blocked outcalling from the Centrx #.
Post his complaint I asked for an itemized bill and was promptly sent one with an charge of Rs 50 /, to my HORROR, I found that 99% of the local calls charged were to a particular mobile #, wherein I had no contact with this number.
Post which I asked for an investigation, since calls had been made over a long period of time to this number at odd hours and on days, when my entire family was out of station !

After having called customer care, giving a written complaint at Galleria service center and post that writing to nodal officer and appellate officer (tried to call them, the # is always engaged ...!!!) I have no response, no investigation, no noe is willing listen to me and month on month, since I do not know when they have been charging me for calls never made ...

I have been advised to keep my phone locked for future misuse, which in my situation is not possible for local calls as I have young children at home who may need to call me in an emergency ...so what am I supposed to do ...as there is no relief from the harassement of these so called service providers .

I request my case be taken up at the earliest and an investigation is initiated and I be provided a reversal for these calls which have been made from my landline's misuse.

Landline # [protected]

Sarika Bhargava