[Resolved]  Airtel / Landline Connection — Plan change without Information for Ph no[protected], customer ID no 229034

Sir

I am one of your subscriber having Ph. No.[protected] customer ID no 229034 in the name if Mohammed Imran. Isha Chemist Shri Nagar Main Indore. Having medical business of whole-sale retail. I am a subscriber of your company since 1997.
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I would like to bring your kind attention my case:

I was having Plan 499/- in which local calls and Airtel Call within circle are free
Up to 4th January 08 the same plan was activated on my no. But the bill I received for the period 5-01-08 to 4-02-08 received with plan 150. I had never applied for plan change but the same was getting done from your end. Your organization has never bothered to inform me about the plan change. On enquiring at customer desk no one give me any satisfactory answer nor ready to tell how the plan gets changed.

For past 3 months I am trying to sort this problem but receiving no co-operation from your end. On top of that my number gets barred and after repeated follow up with your organization, no one taking pain to look into the matter. Inspite of looking into the problem your company and collection executives are giving me calls for collecting payment. I had made a complaint at your office many time but nor answer received. My last complaint number was 5671054 dated 14th April 08. This time also I get assurance but I know with my previous experience no one going to revert. Due to these action and barring of my number I had incurred loss of Rs. 250000/-, who is responsible for the losses and the mantel stress I am going through.

This is my last letter to you and if this time no one going to look into the problem and resolve my complaint then I have no option but to go to Consumer Forum. As you are committed to provide us best services first time and every time but in my view I am receiving worst services every time and getting mental harassment as a bonus.

You are requested to please reply at the earliest.
Thanking you

Mohammed Imran