[Resolved]  Airtel Landline — Dead Phone

Address:

Lucknow, Uttar Pradesh

Milita Haldar to upcare show details Oct 29 (11 days ago)

Dear Sir/ Mam,

This is to inform you that my land-line number[protected] is lying dead for quite a few days. I hope you will consider the case and do the needful adjustment.

from
Milita Haldar

Milita Haldar to nodal.upeast show details Nov 9 (2 days ago)


Dear Nupur Srivastava,
The above letter was written to the customer care for their intervention on the subject, as my landline has been lying dead and this has been a persistent problem in the set given with the connection as earlier the set received with the new connection stopped working and on informing the handset was replaced by another old set, and after few months the problem have again emerged. Please we want you to intervene on the matter and do the needful better adjustment.
hoping for a quick response.

from
Milita



Milita Haldar to appellate.upea. show details 8:42 PM (22 hours ago)

Dear Sir/ Mam
The following letter is the reply from the nodal officer assuring me of quick action by 11- Nov-2010 10:00 AM on my complaint.

Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 09/11/2010, you have expressed your concern regarding dead phone issue for your Airtel fixed-line [protected].
We would like to inform that your concern has been registered with us with the reference number 39647228 and the same will be addressed by 11-NOV-2010 10:00 AM.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Please do write in for any further assistance.
Warm Regards
Karthik
Customer Care Executive
Bharti Airtel Limited

I am sorry to inform you that no action has been taken even after such a assuring letter and my landline number[protected] still is not working, so is the company ready to back out even from the written promises made to its customer. I hope you will look into the matter and do the needful as quick as possible. I wish to enjoy the services of Airtel but with better facilities.

from
Milita

Dear All,
It has been a pathetic condition followed by the airtel people to solve the problem of dead phone as when the people were pestered with the above set of complaints they did send a unqualified person who came and shook the wires attached to my internet connection that I had to tighten it up to get back my connection, and after a wild shake to the wires he said that there is no problem in the dial tone but there is problem in the wire system and assuring us that men will be soon coming after few minutes he vanished, and so ended our hope of our problem being solved.