Airtel Landline — Poor services and no Customer care | |||
Airtel Landline services SUCK!! The custmer care simply disconnects the phone whiel you are discussing your problems with them...the customer (s)care insists that the problem reported by us is not correct and whatever we may say, they just mention that there is or was a problem with the handset installed on the fixed line!! Amazing Airtel....Airtel has just lost it completely and they are not willing to provide any call details even if you view the bills online. They just ant you to pay up blindly whatever they ask for! My phone was disconnected for a period of 10 days without any reason and now they are denying that this was ever the problem with the phone. Airtel is a FRAUD and they are simply cheaing the innocent users...We had written to the nodal officer and they neither answered the calls nor did they responded to the emails. Please be careful with Airtel, look out for other options around before signing up the services with them. Was this information helpful? | |||
 5 Comments | |||
Comments
Respected Sir,
I have been using airtel landlines for a long time and i have using broadband also but i have facing line disturbance problem back 15 days i have gave many more complement our cits local office and 121 but no result now i have decided that i will not pay bill of this month till than my problem will not finished and If you all are not able to solve my problem so that i want to Disconnect my Connection.
MY NO. IS [protected]
MANISH CHAURASIA
SHIVPURI (MP)
I have been using airtel landlines for a long time and i have using broadband also but i have facing line disturbance problem back 15 days i have gave many more complement our cits local office and 121 but no result now i have decided that i will not pay bill of this month till than my problem will not finished and If you all are not able to solve my problem so that i want to Disconnect my Connection.
MY NO. IS [protected]
MANISH CHAURASIA
SHIVPURI (MP)
Respected Sir,
I have been using airtel landlines for a long time and i have using broadband also but our phone is not working from one month . i have gave many more complement our cit local office and 121 but no result now i have decided that i will not pay bill of this month till than my problem will not finished and If you all are not able to solve my problem so that i want to Disconnect my Connection.
My no is :-0 [protected]
Kanchan joshi
Ghaziadad
my landline no is [protected]
I have been using airtel landlines for a long time and i have using broadband also but our phone is not working from one month . i have gave many more complement our cit local office and 121 but no result now i have decided that i will not pay bill of this month till than my problem will not finished and If you all are not able to solve my problem so that i want to Disconnect my Connection.
My no is :-0 [protected]
Kanchan joshi
Ghaziadad
my landline no is [protected]
Dear Mr. Rakesh,
My contact details are being mailed to you at [protected]@in.airtel.com. However, it would have been easy for me if you could have provided me your contact details.
Your call centers are untrained and do not understand the problems notified to them and they keep insisting that whatever they are mentioning on the system is what the best way to describe the issue!! And of course, if the customer tries to reason out, they are smart enough to disconnect the call...anyways, I look forward to speaking with you soon.
Regards,
Sumeet Sud
My contact details are being mailed to you at [protected]@in.airtel.com. However, it would have been easy for me if you could have provided me your contact details.
Your call centers are untrained and do not understand the problems notified to them and they keep insisting that whatever they are mentioning on the system is what the best way to describe the issue!! And of course, if the customer tries to reason out, they are smart enough to disconnect the call...anyways, I look forward to speaking with you soon.
Regards,
Sumeet Sud
Dear Mr. Rakesh,
I hope you remember me and would be able to recall our discussions a year back on the poor services by Airtel!
Just to site another example, I hd lodged a complaint with your call center on 13th March 2012 at 22:59, ticket #: [protected], which was to be attended on the 14th March 2012 by 10:30m.
I called again as a follow up to this complaint and I was informed by yoru agent Vijay Bhargava that your engineer Rakesh had attended the complaint on the 14th March 2012 at 09:16am and he had met my wife...just to inform you, my wife is a working women and leaves the house by 8:00am every morning and I leave fo work around 09:30am or so...Rakesh had closed the ticket on his own and your call center agent refused to pass the call to the supervisor as I wanted to escalate the matter!
Needless to say, I strongly believe that Airtel services are absolutely useless and good for nothing! If this is the treatment metted to an ex-employee (I havd worked with Airtel for 4 years approx). then, don;t know what would be happening to all those innocent people who have been duped by your sales team to sign up for the services and pay a good amount each month to Airtel.
Letr me knwo what you would like to say in defending this incident, I would be waiting to hear the story.
Regards,
Sumeet Sud
I hope you remember me and would be able to recall our discussions a year back on the poor services by Airtel!
Just to site another example, I hd lodged a complaint with your call center on 13th March 2012 at 22:59, ticket #: [protected], which was to be attended on the 14th March 2012 by 10:30m.
I called again as a follow up to this complaint and I was informed by yoru agent Vijay Bhargava that your engineer Rakesh had attended the complaint on the 14th March 2012 at 09:16am and he had met my wife...just to inform you, my wife is a working women and leaves the house by 8:00am every morning and I leave fo work around 09:30am or so...Rakesh had closed the ticket on his own and your call center agent refused to pass the call to the supervisor as I wanted to escalate the matter!
Needless to say, I strongly believe that Airtel services are absolutely useless and good for nothing! If this is the treatment metted to an ex-employee (I havd worked with Airtel for 4 years approx). then, don;t know what would be happening to all those innocent people who have been duped by your sales team to sign up for the services and pay a good amount each month to Airtel.
Letr me knwo what you would like to say in defending this incident, I would be waiting to hear the story.
Regards,
Sumeet Sud
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel Landline — Poor Service
I have been using airtel landline since 1 year, i have subscribed for only landline plan, but they have added broadband scheme into it for which i have been paying the broadband rent every monthi have lodged many complaints in customer care but they never listen to customer's complaint, they think that customer have enough time to call on customer care for their complanits but they never listen to them. they are only to extract money from the customer and fulfill their pockets with their heavy scheme.
i am resident of faridabad where no tata indicom and mtnl service provider is present. We have also applied for BSNL services but they are worse than airtel, so i don't have other option except airtel but they are so dumb that they dont bother of customer complaints