[Resolved]  Airtel Landline — overbilling

I MADE A CALL TO FREEMONT, CALIFORNIA, USA FROM A PCO AT 'GANESH PROVISIONS, RAJAJI NAGAR, TIRUVANMIYUR CHENNAI 41' WITH AIRTEL NO 43591143. THE SHOPKEEPER DEMANDED RS174/ AND SAID THE CALL WAS FOR 381 SECONDS. WHEN I DEMANDED THE BILL HE COULD NOT PRODUCE BECAUSE THERE WAS NO INK IN THE BILLING MACHINE AND THEREFORE THE BILL WAS VIRTUALLY BLANK. HE COULD NEITHER PROVIDE ME THE TARIFF DETAILS. PLEASE PROVIDE ME THE TARIFF DETAILS AND IN CASE OF OVERBILLING CONFIRMED TAKE APPROPRIATE ACTION ON THE AIRTEL OUTLET . THIS OUTLET IS ALWAYS ALLEGED TO BE BILLING EXORBITANTLY HIGH AND NOT PRODUCING THE BILL. SUCH HAPPENINGS WILL TARNISH THE IMAGE OF YOUR SERVICES.

The complaint of my Ll Phone No.[protected] was resolved with a promise from Mr Ashish Pandey (Mob. No. [protected] )Team Leader, Noida that he will wave-off the excess charges in 2 parts if I pay Rs 2000/-. I paid it on the same day & my connection was reactivated. For the last 10 days, I have been getting recorded Messages that Balance amount be paid or Connection will be terminated.
My effort to contact Ashish only meets with NO REPLIES and SMS to him shows ERROR everytime. Finally, Mr Raj picked up the Phone on 27/04/11 and said that Ashish sir is busy and I may give my complaint to him - so I told him to remind Ashish that the First Part of Waiver of Outstanding Balance amount must be done immediately as he has unduly delayed it, despite promising.
Please ensure waiver and confirm at the earliest.
Sujata Kumar Mob. [protected]