[Resolved] Airtel — Long Delay for Airtel DTH installation and Activation | |||
I have taken airtel DTH connection on 1-APR-2013 using online. I have given my details name and number on web site so many time, as advertisement on your web site says "get called instantly", sorry to say that no body call me on that day. At last i dial 12148 from my mobile and with the help of one executive Abid i have paid the said amount 2766/- for new Airtel DTH-HD connection. He committed me that the installation will be done within 24hrs.-48hrs time. I have requested him that please try to manage this within 24Hrs time, he has asked me that he will try at earliest but the same will be done at max 48Hrs. its about more than 48Hrs. time but till now nobody will call me or inform me for installation. At last once again i call 12148 and talked to the executive Prachi and she told me that by end of today this will done and she will try to arrange the call from the solution department that help for the installation, but sorry to say that nobody from there call me, but nobody call me yet. I dialed 12148 once more and speak to Prachi and she express apologies and then she transferred the call to solution department. I talked to Ashish Saroj and his reply is not satisfactory and will be delivered in next 72Hrs time. This is very ridicules. There is no proper response from Airtel even after massive followups from them. If i call 12148 they ask me to call 12150 and vice verse. This is very pathetic and humiliating experience that got from them. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
My calls for re installation havent been attended for the last one week
A new complaint no & time is given every time I call.
For the last one hour your call centre executives are pretending that lines are not clear.
So with a phoney accent they start saying HELLO HELLO and disconnect my call.
Chandni, Ravi etc etc whatever psuedo names they call themselves...
Incase Airtel is too busy they should let me know the same... and incase service cannot be provided why not refund the money that you are sitting on??
Hope your South African customers will be more understanding than we are in India.
Reg,
Shilpi
A new complaint no & time is given every time I call.
For the last one hour your call centre executives are pretending that lines are not clear.
So with a phoney accent they start saying HELLO HELLO and disconnect my call.
Chandni, Ravi etc etc whatever psuedo names they call themselves...
Incase Airtel is too busy they should let me know the same... and incase service cannot be provided why not refund the money that you are sitting on??
Hope your South African customers will be more understanding than we are in India.
Reg,
Shilpi
Bharti Airtel — Delayed installation
Hi,I already have a airtel landline connection with broadband for last 3 years. last year i got wi-fi installed on the number. I got a customer service rep coming to install an intercom on my airtel number, & recommended that I change my plan to a more feasible plan, which will give me XYZ benefits. i agreed-he took money, gave no reciept & has disappeared with the money--is not responding, He has forwarded my requisition to the concerned departmwent of airtel-but no follow-ups. I have just landed up losing 2K.
It should be called Farttale-rather than airtel !!
Airtel DTH — Delay in installation and no activation
Given an excellent broadband and postpaid connection services I went for Airtel DTH on 1st July'10. I bought the connection over phone and paid via credit card. I was assured that the installation and activation would be completed within 48 hours. Today its 7th July and via repeated follow ups with customer care, I was successful in getting it installed.Now starts the second big hurdle to watching TV. Services are not activated. I have already called customer care 8 times and everytime I call, I get a response that wait for 1 hour and the services will be activated soon. 3 times they told me that you would need to have a voucher pin from marketing and sales department or installation department. They are just making fun of people who go for their services without knowing the actual face of their services. I had NEVER imagined in my life that I would have to follow up to this extent for getting a cable connection. This is the WORST customer service that I have seen in my life for any services.. be it bank/phone/electricity.
It wont be possible for me to go ahead with this kind of services and hence I want my money back and connection cancelled. My customer id is [protected]. My contact mail id is [protected]@yahoo.com.
Please let me know if you can help me.
Thanks,
Sachin
Airtel — Very long delay in service
I have been requesting Airtel People to change my broadband plan but they are continuously delaying the service, moreover their customer care representatives are not bothered they just say that our server is down kindly wait for some time. I have alot of work to do via Internet So please I request to the Authorities to do the needful in the same regard.Bharti Airtel DTH — Delay in installation
I had purchased the airtel HD DTH on Monday, 8 Nov, 2011. I paid used credit card on phone call from the Airtel assistant. I was promised that the DTH would be installed in 48 to 72 hours.But till date, it has not been installed.
I made 4 calls yesterday. And always the reply is that I would get a call back.
Now I would like to cancel the airtel DTH and get the refund. Please help
Namaste( guptashishkumar ),
This is to inform you that your concern listed on 05 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 05 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Kumar,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel DTH — delaying to activate my airtel dth connection;
delaying to activate my airtel dth connection; in my side loss 30 phone calls and my energy.