[Resolved]  Airtel — Deactivation of new airtel connection without prior notice

Address:

Ludhiana, Punjab

Hello Sir/Ma’am,



My name is Richa Goel (Contact no.-[protected]), permanent resident of Delhi but currently staying in Ludhiana. This is in regard that I took a new airtel connection(Ph no.- [protected]) on my father’s name Mr. D.K. Goel. I bought the connection in the month of September 2011, and I handed over all the needed proofs of my Father which were required to get a connection.

Ever since I took the connection I was called a lot of times for verification and I gave the correct details (same :I gave while taking the connection). To my surprise after about a month, my connection was temporarily discontinued, without any prior notice from airtel; (specially after I got a recharge of Rs.350/- done). I was even unable to call the customer care. When I called them from a different number, I was told that they have deactivated my sim and for reactivation I need to give few more documents (for verification). But when I went to the office for the same I was told( by Mr. Surinder K on 15/11/2011)that my Sim is permanently deactivated and there is no way it can work now.

I totally understand the procedure of verification; and I know the importance but it is very wrong on your part to disconnect my number WITHOUT ANY PRIOR NOTICE!!!. Due to this I had to face a lot of problems as I was new to the city and I am not staying with my family. Being a loyal airtel customer from years, I am really disappointed by your action. We have a lot of airtel connections in our house, but never had such problems with any.

It is so annoying because it happened only after I got a recharge of a big amount done on my phone.

Though I have bought a new connection ([protected]) now, I request you to kindly transfer the balance left in my old no. [protected] to my current number asap.

Hoping for a quick response.



Thanks

Regards

Richa Goel

0-[protected]