Airtel — Picture quality due to poor signals / other reason?

Address:

Maharashtra

Dear Sir

I am Vishal Shah, my airtel dth customer id is [protected].

I am Airtel DTH customer from last one year. In last one year, I never faced problem in my Airtel DTH. However from last few days i am not finding picture on my TV as sharp as it used to be before few days. I had called customer care yesterday but they said that for sending a technical engineer at home i need to pay him Rs. 100.

Kindly make me understand if i am paying montly rental then why i should i pay Rs. 100 as a service charge??

Why a esteemed company like Airtel wants to make money by applying such cheap tactise of collecting money for technical service?? Why would a customer like that a engineer should visit at their home without any reason??

Today morning i had got a call from a engineer (his number is [protected]) who called me up and when i denied to pay Rs. 100 disconnected my call abruptly. Is it really a way to behave with a customer?

Hope to see reply from Airtel on urgent basis.

Vishal Shah