[Resolved]  Airtel — Complaint regarding pre to post(CUG) conversion

Address:

Maharashtra

Hi ,
Pavan Deshmukh here (Ph No: [protected]). I am using airtel from past 6 years. I have submitted documents to convert my prepaid number to postpaid(CUG [Cybage group]) to airtel executive (Ph No : [protected]).He told me that my postpaid connection will be activated after three days but it won’t.
One of the executive called me for address verification I asked him that do I need to be at home for verification he replied that it is not mandatory to be at home he will just verify address. He visited my place and one of my friend attended him .
After all this I received one message denoting that address verification failed .I again called airtel executive (Ph No : [protected]) regarding this message that it was not my fault. Then executive (Ph No : [protected]) called his senior (Rathod or Rathore I am not exactly sure about his name but I do have phone number : [protected]) he took appointment that airtel executive will meet me on 31th of Jan 2012 at my office between 1 to 2 pm for verification .But no one came on that day and again I received message after some day that address verification failed.
I have messaged all the three executive that I will escalate this issue if my query is not resolved no one replied on message. Then I called executive and talked with Rathod or Rathore( phone number : [protected]). He told me u can escalate this issue and do whatever you want. If you have recording of this call you can verify the conversation between us.
Again one of executive called me for verification without any idea or further notice. I was at office when I got call for this and it was impossible to reach home and again they did same thing and I received message that address verification failed.
I called executive (Ph No : [protected]) for the same yesterday (8th Feb 2012) he told he will check and update me accordingly but he didn’t. That’s why I called him today for the update now he talked me for while and cut the call .
Now I am fed up of all this process and behavior of airte’s executive towards customer I am using airtel from past 6 years now I have made up of mind. Please ask your executive to provide my documents back to me.

Please do the needful.

Thanks,
Pavan Deshmukh.
[protected]