[Resolved]  Airtel Maharashtra — Misbehavior of customer care executives on phone & they are saving girls'number for calling them from their personal mobiles

Address:

Pune, Maharashtra

Respected Sir/Madam

This mail is on behalf of Ms. Nikita Jangale. She is using airtel Maharashtra card,her number is [protected]. She made recharge for mobile internet but she was unable to connect the internet. It might be because o[censored]nsuccessful recharge or any other technical problem. So she made a call in the customer care on 27th June,2012 at around 8.19 PM. Then person from airtel customer care started talking in rubbish language after picking her call rather than solving her problem. So she told him to talk in proper language first and then solve my problem. Then also he continued to talk in wrong language. Then she dropped that call. But after few minutes she got a call from [protected] and found the same person who talked with her when she made a call in customer care , was calling from his personal mobile number. And started talking in very foolish and rubbish language. And he started calling her again and again. She is living in Kothrud, Pune.

Later on we called that person from another number then we found that person is also staying in the Kothrud. So she is frightened now because of that person. So please take serious action against him. If your customer care executives behave like this, all girls in Maharashtra ,using Airtel are in trouble because of such unethical behavior of Airtel customer care executives.

We thought before giving this matter to Media , we must inform you regarding this matter so that you can also take some corrective actions against him and avoid spoiling name of Airtel on news channels. Take this matter seriously.

Regards