[Resolved]  Airtel Maharashtra — Wrong disconnection

Address:

Nashik, Maharashtra

I have two prepaid connections in my name out of which +91 [protected] number has been not in service due to non-submission of documents since 21/06/2010 1630 hrs. In this regard I have following complaints :-
1) I had submitted all required documents on 7th June 2010 to nearest dealer for migration from post paid to pre-paid which was activated on 12/06/2010. There after I didn’t receive any call for verification or no one visited my residence for verification. Inspite of this, dealer is saying that services have been discontinued due to negative verification. I have asked for details of verification and date when verification was carried out to dealer, which is not provided to me. What kind of procedure is this ? I am your customer for last 7 years and the moment I shifted to pre-paid your company is adopting every possible way to discontinue services. Further, if verification is key issue my card should not have activated till the process is over. But that was activated on 12/06/2010. I have given alternate phone number and verification agency is simply putting negative remark if my phone is not reachable or if I do not attend your call. This is ridiculous. It means customers are at the mercy of verification agency which will not take any extra effort to complete their work and will simply put “Negative” remark if they don’t want to work !! Plus Airtel do not have any system to cross check work done by verification agency.
2) When I talked to 198, I got various replies. Some them are
a) “Change your network selection mode to manual and re-start your phone. It will start working.”
b) “We have not received your documents” and after telling them that dealer has sent documents on 12/06/2010, “We have not received your documents, please re-submit”.
c) “We have taken your complaint and services will be activated on or before 22/06/2010 1800 hrs.”
d) (Most Surprising) “ Your phone is working. Every service is active including outgoing and incoming !”
e) “Till the time we don’t receive your documents, it will not be active. We can not provide details where documents needs to be submitted for activation. “ (means local office or pune office or Mumbai office or US office )
So 198 number is of no-use and Airtel should give wrong assurance to customers that it is a “Compliant Booking Number”.

3) My local dealer has raised hands regarding this issue. He says that I have sent documents to Pune on Tue 22/06/2010 and now it is upto the person punching data. So it means now I need to pray to God that person who punches data at Pune office receives my documents and punches them properly so that my wish is fulfilled.
4) I have also talked to Nodal officer in Pune on 23/06/2010 which also did not help me at all and I got the same answer as given by my dealer.