Airtel — Malpractice at Airtel

Address:

Bangalore, Karnataka

Wanted to bring this to notice.

You have a landline/broadband/mobile/3G connection form Airtel and you get into a billing dispute. You are not satisfied with customer service and you demand cancellation/termination. You will be asked to clear your dues. Your connection may already have been barred of service for non payment of disputed bill.

If you clear your due bill, retention department will call you many times for months to convince you of retaining, transferring to friends or family, or even converting to pre-paid. If you do not agree, connection is terminated but no document is shared with you.

If you agree to any of the settlements, you will be sent a bill for the period you were in discussion with retention department. There will be Lok Adalat notices served to you after this and you will be pressurized to pay this bill generated. This will happen after few months when you would have already forgotten about it.

The Lok Adalat is where you see the real bullish from Airtel. The recovery agents will simply not listen ask for full payment and some scared people will readily pay outside the room. Others who argue, will be asked to pay half and go.

This is an ongoing practice in billing, retention and recovery. Please fix.