[Resolved]  Airtel — Pathetic Service by Airtel Digital TV - Kaushik Enterprises

Address:

Thane, Maharashtra

Pathetic Service by Airtel Digital TV

Recently I shifted to Mira Road (Happy Home heights – Poonam Garden), I called the Airtel executive (Pravin -[protected]) from Kaushik Enterprise (Andheri) and gave him 1590 Rs in one condition i.e. the connection will be done on the same day within 3 hrs. Pravin called his office and talked to Kavita [protected] ….Kavita assured me it will be done today in any condition.

As soon as Pravin left my place both pravin & kavita were not picking my calls, I called them 34 times yesterday. The Reason I was very irritated that Kavita/Pravin were not picking my Calls……….. I am aware Airtel takes 24hrs to provide the connection but my deal was done with a prior commitment of 3 hrs, Either the false commitment should not have been made or the connection should have been done. Atleast Kavita should have told me that it cannot be done today – Not picking the call is not right…Also they told me I would be given 18meters of wire , however today morning when a Airtel engineer called me & told me that I would be given only 15 meters as I come under Tier 1…whom should I believe Kavita or the engineer ???

Not answering to customers after taking the money is not good; this is one of my worst experiences with Airtlel Digital.
Making wrong commitments is not good service, indirectly these executives are spoiling the company’s brand name
Which information is correct, 18meter wire or 15meter?