Airtel — Miscalculation in unbilled DSL Usage

Address:

Gurgaon, Haryana

My name is Manjulika. I have been using Airtel Broadband connection. Acc no: [protected], Airtel billing cycle is from 26th to 25th As per my plan, I get 9 GB of high speed internet at 2 mbps and after 9 GB usage the speed reduces to 256 kbps. On 29 Aug 2013, I got an alert stating that I have utilized 80% of my data usage limit. I was shocked as I knew that I couldn't have used around 7.2 GB in 3 days, as my billing cycle starts from 26th of the month. I never use internet for heavy downloads or torrents. In my previous billing cycle too I have never touched data usage of 80% within 3 days of start of new cycle. This is absolutely unusual and incorrect data seems to be reflecting in my account. Clearly, Airtel is showing way more than what I have used. I expect a quick resolution to this problem.