[Resolved]  Airtel — MISLEADING

Address:

North 24 Parganas, West Bengal

With due respct to all .,I would like to bring to ur kind notice tht being such a longtime & loyal customer to airtel...i was mislead by the entire airtel services providers... its highly disgracefull & insulting for my own dignity..it started frm the month of may 2012 wherein i had called the cust care ppl seeking help in terms of roaming plan coz i was gng to out of to sm othr state fr roaming...i was told abt the plan 225 whc is going to b the best plan for roaming including messags in less rate as asked..i agreed to get into tht plan..after i came out of kol..i paid my frst bill after being on roaming whic was of rs 746..next month i gt a bill of rs 4393,...i called cust care asking why ths bill is so high..it was told to me very rudely tht itw as bcoz the plan was chnaged....to a normal plan..i told them i nvr authorised anyone to chnage my plan wen m still in romaing & which made the bill so high to tht extent..i wanted to speak to a manager...they said managers busy will call within 2 hrs..i gv my alt no...no body called...i called back again..thr was again a confirmation agan to me tht the manager will call bcak...no one called..i kept calling the cust care...no proper resp..now in sept..i hv gt an info tht these ppl hv approached my home harasing my parents stating abt the money..i spoke to the tht person who made me speak to the manager..i hv tried expalining but the manager was only concrened abt the payment frm me, was only stressing on tht..not ready to realise tht wht i hv gone thru...today seeing to all this problems which i was nt able to take anymore..i agreed to pay teh roaming charges for rs 6742....& required fr a written conformation frm them...which after so much of talks i gt....i paid n gt the reference no fr payment..its really sad tht these kind of service providers are cheating..pls pls pls dnt trust these ppl evr in life..& request to take any proper action against them...