[Resolved]  Airtel Mobile Connection — ISD connection reactivation

I had a airtel connection # [protected], which got changed to [protected], as my office moved to a corporate connection. The old number was deactivated on yesterday- 4th Feb. While after my new number got activated, I found my ISD call facility is not working which was there in my old number and airtel person did not inform this while switcing to a new number.

I hold a international position and I have to be in constant touch with my partner organizations/staffs and have always phone call appointments with them. While my office has requested them (emailed to Mr Tapas Kar) immediately yesterday to reactivate my ISD call facility, it was not done as obviously expected. I called up today at [protected] (Rajkumar) who is the customer support officer and deals with my office, and he said that it will be activated by 11:00 am and not even at 11:01 am. After that it is now 12:00 pm and no action has been taken so far. My office has been in touch with them and yet to get any response.

The complaint I wanted to raise is that I had to cancel my phone calls last night and till now, I could not make international calls which were all urgent. I need a public explanation by Airtel Kolkata and also compensation of my time and harassment which is never counted by any serice provider such as airtel.

Thanks.

Snigdha Charaborty,

CRS Kolkata
[protected]