[Resolved]  Airtel Mobile Phone Service Provider — NON-availability of network

I HAD booked a complain to AIRTEL nodal officer as follows:


I have three Airtel mobile connection nos. [protected] [protected] [protected] under Airtel GNFC CUG plan [For GNFC - BHARUCH employee].

Regret to inform you that since last six months there is huge increase in drop calls connectivity failure problems faced by me and other Airtel connection users in GNFC area. My complain of[protected] is still pending as per customer care centre. Some time call can not be connected some time call auto disconnect after connecting for few seconds some time caller voice could not reached to receiver some time receiver voice could not hear by caller. Even call can not be completed while talking to customer care on 121. This happens for @ 6~7 out of 10 calls received or dialed. Even I am also aGPRS user and its connectivity is not available many a time during peak requirement.

My new complain is F[protected] dated 02 02 2010.

I have got checked my mobile instruments also and no discrepancy found in it. It works fine without any problem with other mobile service provider¿s connection.

I came to know from my friends in GNFC they are also facing above problems in Airtel GNFC CUG plan connection.

Frequent disconnection of call while talking leaves wrong impression as I intentionally disconnect call with person with whom I am talking and put me in awkward situation. Therefore I hereby request you to look into matter seriously and resolve the problem at the earliest under intimation to me within week time; otherwise I will be compelled to change the mobile service provider.

Hope that you will understand gravity seriousness of above problem and take suitable prompt effective action in the matter under intimation to me.

Thanking you

D H Gandhi

[protected]