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[Resolved]  Airtel Mobile Postpaid — SIM Deactivated

dear lokesh
i have sympathy with you. I also faced the somehow same problem with Airtel connection.

My advice - Go and register a complain in TRAI.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  36 CommentsShareTweet

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my name is Lokesh Sharma. I am working with EXL Services, Noida.
Actually I have bought 4 connections of Airtel from an agent (Name-Rajiv, [protected]) at EXL in mid november 2007. Three of my connections (9971xxxxxx, 9971xxxxxx and 9971xxxxxx) have already working properly but one number 9971xxxxxx is not activate still.
I had talk with the customer care and they said that there would be address verification in 48 hours and then that number would work. But there is no address verification and when i called to the customer care AFTER 48 HOURS, they again told that they are forwarding my complain and there would be address verification in 48 hours and the number would activate only after successfully address verification.

I had sent a mail on 17th of December to Airtel's Nodal Officer regarding this problem, but i am still waiting for a sulution from that side.
I had a call with customer care on 22nd December 2007 and He told me that i have to register a complain at nearest Airtel shop. I went to the nearest shop ( Airtel Showroom, 290 A, GT Road, Ghantaghar, Ghaziabad). There i requested the staff to register my complain. But the airtel staff has made very rude behave with me. He told that he has no time to take the complain. He said "AAP KAL AANA . HAMARE PASS AUR BHI BAHUT KAAM HAI. ABHI HAM COMPLAIN NAHIN LE SAKTE." I requested a lot but he didnt get any attention to me. It was surprisingly very rude & unethical behaviour from an airtel staff. I again asked to the customer care and they told (surprising answer again) that any agent would not right to issue four SIM to a single person, and the number 9971xxxxxx would not activate anyhow. Also he suggest that i have to talk with EXL's relationship manager. I am asking you that if your agent Mr. Rajiv ([protected]) was collecting cheque for that number and gave me that SIM, was he unaware of Airtel policies??

It is very surprising that how can a negative address verification for a number where three numbers are already working on that same address.

I am very upset with the misguide and misbehave of all the related members of Airtel. I have already submitted the amount of Rs 000.00 as well as the tax of that amount Rs. 00.00. The amount has already been credited from my bank account from 3 weeks ago and my SIM is still not working.

So i m requesting all the readers to not buy any Airtel connections because i am get fed off all the nonsense from the Airtel staff.

Airtel Mobile Postpaid — customercare

hai

there is no using to the customercare tamil language.
cancel to message rs25
I am agree with you Lokesh.

The similar kind of incident happened with me also.
I got a call few days back form Airtel guy that we have very good offer for you as you are already a Airtel land line customer. we have 998 plan (one time rental for a year). The executive came to my house and I filled the form for connection and issued a 998 rs check. I received the receipt of the same amount along with new sim as he told me when this amount will be credited in company account then we will call you and tell you the sim no. The executive was form some airtel DSA(kind of franchise). The DSA name printed in the receipt is "KARSHNI SOLUTIONS" along with the "Airtel" and the employee name who collected the cheque was Bhanu Pratap Singh with emp code DA066 but after 10 days my sim is not been activated. I called the same guy and the phone is switched off now.
When I told this to sec 25 airtel outlet, they don't have any answer to say. When I asked that check this your franchise named "KARSHNI SOLUTIONS". Is it fake or valid DSA and if it is valid then give me the address. They checked and told me that its valid and exist in East Noida but we don't have any address. I was very surprised that Airtel company don't maintain his DSA details through which the company is doing
business and the company is not aware that what the DSAs are doing with their customer.

If the DSA is fake then how he got the new sim as well as the customer registration form for post paid connection as well as receipt book also with the name of airtel.
I am planning to go in consumer court and let them give a good lesson.
If anybody has faced same incident pl z let me know so that I can give those details to court.
Dear sir,
This is sagar rathor residence of ganesh galli gadipura,nanded maharastra.sir i have lost my prepaid mobile phone while travelling in a local train in mumbai.so i wanted it to deactivated the sim for sometime.my date of birth is 27 aug 1984 & my mobile number is [protected].If you have further query to the same you can contact to me on my office boardline number mentioned below.

So please do the needful for the same as early as possible.

With Regard's

Sagar Rathor
Techlink Infoware pvt.ltd
Andheri(e)
022/[protected]/19/20
my mobile not working due to submitte the paper but i submit the paper alredy my mobile no is [protected]
I have bought connection of airtel himachal in few day back after that I recharge the sim with validity and talk time the connection start only two day after that I got one message from air tell for verification paper.and connection is stop immediately.i contact with dealer he say that I already submit the paper to airtel.now no body help me . my mobile no is [protected] and my addres is Sat Paul s/o Hera lal,village karan pur,tehsil kalka,distt panchkula
Dear Devendra,

I also bought a new connection from AirTel DSA "Karshni Solution" and facing the same problem.

very surprising no record found for "Kirshni Solution" in AirTel Database.
Sir, i need a new airtel postpaid connection immediately so please contact me on +91 [protected]. Am from bangalore.
sir,
i rohan kothawale. i had to close my airtel connection. i had given application to close. i had given deposite sum of rs.1000/- but i have not received my balance back. so plzgrt my number with the help of my name and give me my money back... plz
Sir,

I am trying to register my user login in airtel web site. But a massage "re enter your airtel no again..." displays again and again. what should me do for that? pls tell me.

thanks
Hello;

I also got duped by one 'executive' from Karsni Solutions. This guy gave me Airtel postpaid SIM card and told me that I'd got a call from Airtel to activate this when my cheque of Rs 699/- be cleared. Money has been debited from my account but no call from Airtel and now I know that they're into conning business.

Let all o[censored]s get together and take this company to court.

Best Rgds
Arun
i also ahve a similar problem,

Hi,
My name is sandeep Tiwari,
I am one of the person who asked for one new connection from airtell, i have got the sim but i dont know will it ever work.

the details are : like i called to your customer care to purchase one new connection which i thought to replace with my hutch connection which i am using since last 3 yrs due to the poor services and attention paid towards their customers.

when i requested for a new sim it was gaurav in the night shift on 7th april.
he assuerd me that i will get a new connection within a day.

this call was forwarded to KARSHNI solutions in NOIDA
when i recieved a person from them he introduced himself as Radu from Airtell.

he took my necessary documents like my ID card, copy of my address proof, my company details...etc. took a check of rupees 998 in favour of KArshni Solutions, ( I on the same time called Airtell toll free number and when confiorming from the call center that they are authorised to collect the details ai handede over).

My check got honoured on 11th April. since then i am calling that person whose name is Sunil from Karshni solutions and the number is [protected].

since then i am regularly calling your call center, complaining about the sim without any connection, neither they are providing me any solution nor are they providing me any details of KARSHNI Solutions.

the number he alloted me on the sim is [protected].


i will really appreciate if you can pls tell me what is the best action to go ahead with.


Thanks $ regards

Sandeep tiwari
[protected]
If some person comlaint with karshni solutions mail us at [protected]@yahoo.co.in.we will resolve us problem with in 24 hours.
I got an Airtel Post Paid connection as per following details:

Name: Shankar Lal
Date of procurment: 18th April 2008
Palce of procurement:
TELESOFT, Shop No. F-1/2, mohite Paradise, S/No 16/3, Hingne Khurd,
Anand Nagar, Sinhagad Road, Pune 411051
Activated on 18th April 2008
Plan : Monthly rental Rs 125, POSTPAID

Grievance:

1. While I was travelling to Allahabad my outgoing was blocked on 23 April 2008. When I contacted the customer care I was told to visit the place from where i bought the SIM. Reason given was address verification failure because of short address.
2. My several request to customer care centers to reactivte the outgoing since I was on Journey I was badly in need of it,
went unheard.
3. On coming back to PUNE, I contacted the customer care center, He was kind enough to take my call and said he is launching a request for address reverification. I was happy that it will be done shortly, but the after 3 days I again contatcted the customer care centre, i was told that address reverification is not possible, since 10 days has expired.
4. Every time i was told to visit the AIRTEL gallery to reverificatin request.
5. The telephone number printed on the receipt of the Telesoft Bill is wrong. No one replies on that number.
6. When I personnaly reached the gallery, I was told it is not possible for them to rezctivate, since 10 days have passed.
7. They gave me a phone number to call back and find out next day for the status.
8. I have been trying the number but it is switched off.
9. I asked to refund my Activation charges since hte service is not provided, they refused.
10. I asked to refund my deposit, they refused.

11. COMPLAIN AGAIST THE ADDRESS VERIFICATION EXECUTIVE:

a. The address provided by me is a standard address and this place is getting correspondance for last 40 years on the same address.
b. My all correspondance related to BANK, BSNL, etc are on the same address.
c. Your executive has failed to do his duty sincerely. This has put me in trouble, inspite of being a genuine customer.
I request you to launch a disciplinary action against the person who was given responsibility for address verification. He has not made sincere effort to locate the khadakwasla lake. I am surprised if he does not know, sinhgad road. How an he miss out DIAT when the singhad road hits the DIAT at the wnd of lake.

12. Solution for me?

AWAITED
i have taken a new airtel postpaid corporate connection on[protected] that' no is [protected]. i have given a cheque no. 464993 of rs. 999 that was cleared on[protected]. But till now my no is not activated. the cheque was collected by Ashok Sainger from noida and our recieving slip no. is 22384. now what i do please give ans. urgenly. my no is [protected]
I have registrered with Airtel for not getting promotional calls.But I get the same again and again.What shall I do?My complant number is W[protected]
Can any body suggest a remedy?Regards,
PGPanikkar
Postpaid Conection was already canceled & last paiment was already paid, but collection call was neve stop on my other mobile phone pls stop all this ..

Pls Give me solution...
i had taken a sim which is not yat activated kindly conatct on my new no [protected], [protected], [protected]
if have arlraedy make the payment.
thisis my friends no kindly conatct and do the needful.
hi
im mahesh
before some days i get called from good speaking girl, she give me offer of 199 lock plan. ther executive come at home he shows me Airtel ID. he filled form and collected money from he give me reciept of 600 Rs. and third copy of the filled formed. and after that she told me by tommarrow you our varification executive will come to you and give you SIM, after varification your sim will get activated within r 3 hours i wait for 3 days, but no body comes. i try to call that no. but she is not picking up phone. after calling airtel custemore care they told me . All things are fake, we dont hire any agent. and told me we dont have any information regarding this. and they also said "AAPNe Card Lene Se Pahile humme puchha tha kya"

i lost my money but i dnt care for that. i wish same thing msut not happen with anybody else.

please tell me what to do,
and please make information database for this no
so if any one of you get call from them. then just ... them
please forward this no and if have some no gv me
Fake Airtel Agents
[protected]
[protected]
[protected]
[protected]
same thing happend with me 2 weeks back.. i guy called me from [protected] and said he has very good Airtel plan.. some 199 plan with tariff rates that were too low to be true.. i first doubt it that it could be fake but still i went for it.. and now i lost my Rs600.. these is what Airtel does to their customers?????

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