[Resolved]  Airtel / Mobile Postpaid — Fraud: Sharing Customer Data and Calling information to unauthorized person

Hi,

I'm Abdul Rahman Mohammad, Airtel mobile post paid customer since 1.8 Yrs.
I'm the victim of Airtel Fraud and lost almost everything except life.

This is because,
Aitel is not at all bother about the customer security.
Customer data and his calling information can very very easily shared to any body at any time by the airtel staff for the sake of some bribe.

The most IMP thing:

AIRTEL STAFF CAN SHARE CUSTOMER INFO TO ANY BODY AND THERE IS NO TRACE MECHANISM AT AIRTEL TO FIND WHO SHARED CUSTOMER INFO THE UN-AUTHORIZED PERSON.

My Case:
My Contact details and My billing Address and My Calling Numbers and Call timings ...etc all together with Itemized bill information is shared to other person without my knowledge.

I always receive my monthly itemized bill though mail and I got same for the month July.
But Another (original bill) copy of the same bill is issued to other person without my knowledge.

It is not like he stolen my login and password. As I didn't shared with any body.
The other person knows only my number and got my itemized bill printout in his hand.
I shocked....!!! .
I Called Airtel customer care 121, found an irresponsible answer.
The answer is, we don't know how the information shared, may be you shared the password and other than this it is not possible.
How can I make them understand that I didn't shared the password as I too didn't remember or keep it, I will get new password every time I login and delete the password sms.
He also told strongly that there is no way to trace who login to which number from their staff.

The other person proudly boasting and shouting he have such links with airtel that he can grab any body's information at any time if he is an Airtel customer.

What a great challenge towards poor Airtel security......!!!!!

The only chance is he (the other person) moves very very close with Airtel staff. Im confident that the Airtel staff missused their logins.They got my information through their logins as they authorized and shared it to the other person.

Bad luck is Airtel does not have any tracing mechanism to their staff logins. So They can very easily share any information to any body.

My Num: [protected].
Bill no: 62067418
Relation ship Num #[protected]
Bill date: [protected]
Bill Period : 08-jun-2009 to 07-July-2009.

Any how I decided to give off to Airtel, and In life never ever use poor secure Airtel products.

Please at least try to trace out and take appropriate action against the staff who shared the information, at least if you cannot secure the information.

Thanks&Regards,
Abdul Rahman Mohammad.