[Resolved] Airtel Mobile Postpaid Connection — Inadvertently double payment

[Resolved] Airtel Mobile Postpaid Connection — Inadvertently double payment

B BRIJENDRA PRASAD SINGH from Delhi, Delhi

Dear Sir, Please do not treat it as complaint rather you please treat it as request.I am having Airtel postpaid connection bearing mobile number [protected]. I used to pay the bills throught internet promptly. But payment for the month of Feb. i.e. from 24 Jan. to 24 Feb. amounting Rs 567/- has been inadvertely paid twice means by internet in the first week of March 2009. The payment made by internet can not be reverted back. In view of above, it is requested to get payment of Rs 567/- adjusted in the bill for the month of March itself and till that time please treat this amount of Rs 567/- as advance. with Warm regards Brijendra Prasad Singh Post paid mobile number - [protected] 202, Prangan tower Ramprastha Greens Vaishali Sector -9 Ghaziabad up -201010 Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

BSC ADITYA SINGH DINKAR

from Delhi, Delhi

Since this is an age of electronic and presently consumers prefer payment through net for ease of convenience. There should be a provision in the software of airtel postpaid payment throgh net that amount exceeding the due payment or double payment should be rejected without fail. Howerver the doubel payment already made should be adjusted in next billing.

regards

BSC Diwakar Singh Dinkar

from Delhi, Delhi

I fully agree. This has to be adjusted in next billing amount and provision for the avoidance of the double payment has to be ensured by Airtel.