[Resolved]  Airtel Mobile Postpaid — unnecessary late fees by airtel

Bharti Airtel Limited, — outstanding dues

Dear Sir,

I am kotgi basavaraja, working with privite company in gurgaon, haryana. I was using airtel number of [protected] and [protected].

My main problem from last one year that, in the april 2008 bill, they were added 75/- as late fee after that, i have contacted airtel outlet for the clarification, they denied to give any justification.
After that, I have paid only the actual amount used by me. Next month onwards, they keep on adding the late fee till april 2009. in this period I have mailed to cust care centre for resolving the query, but every time i was receiving the mail that, "we are not able to solve your query". I had all the commincation with airtel from last one year. In april 2009 again I have approched to solve this problem, but they did not turned to listen what i am going to say. then i have decided to discontinue the connection, at that time they are asking me to pay all the over due amount, which i am responsible for the late fee payments from last oneyear ( approx 12x75=900/- and monthly rent of 300/ - (300x3= 900/- for 3 months (Nov 2008 to Feb 2009)).
Earlier my plan was corporate 699/- plan, this was completed in the month of oct 2008. And suddenly they started charging me 300/- PM rent without giving any notice or call to me or getting a customer opinion. They did not cooperated me at all for the settlement of the account.

Now I have received a letter from the airtel; that, they are going to legal proceeding. Some times they used to threat by raising the big voice.

I need your help to sort out this problem once for all. I had paid all the amount of calls used by me. they are asking me, pay the unnessary late fee amount.I have maintained all the communcation details with airtel.

Bharti Airtel — late fee payment - unnecessary payment, not relevant to me

Dear Sir,

I am kotgi basavaraja, working with privite company in gurgaon, haryana. I was using airtel number of [protected] and [protected].

My main problem from last one year that, in the april 2008 bill, they were added 75/- as late fee after that, i have contacted airtel outlet for the clarification, they denied to give any justification.
After that, I have paid only the actual amount used by me. Next month onwards, they keep on adding the late fee till april 2009. in this period I have mailed to cust care centre for resolving the query, but every time i was receiving the mail that, "we are not able to solve your query". I had all the commincation with airtel from last one year. In april 2009 again I have approched to solve this problem, but they did not turned to listen what i am going to say. then i have decided to discontinue the connection, at that time they are asking me to pay all the over due amount, which i am "not" responsible for the late fee payments from last oneyear ( approx 12x75=900/- and monthly rent of 300/ - (300x3= 900/- for 3 months (Nov 2008 to Feb 2009)).
Earlier my plan was corporate 699/- plan, this was completed in the month of oct 2008. And suddenly they started charging me 300/- PM rent without giving any notice or call to me or getting a customer opinion. They did not cooperated me at all for the settlement of the account.

Now I have received a letter from the airtel; that, they are going to legal proceeding. Some times they used to threat by raising the big voice.

I need your help to sort out this problem once for all. I had paid all the amount of calls used by me. they are asking me, pay the unnessary late fee amount.I have maintained all the communcation details with airtel.

Namaste Abnisha,

This is to inform you that your concern listed on 25 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Abnisha,

This is to inform you that your concern listed 25 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Abnisha,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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