[Resolved]  Airtel Mobile Prepaid Services — Received someone else's mobile bill and bill payment confirmation

Address:

Bangalore, Karnataka

Hello,

We have had 2 airtel mobile connections since June 2011. I have on my connection had issues almost every month either issues with billing/internet access/something else. This month, the issue is just the limit of my tolerance. On the 12th of January 2012, per usual I received an e-bill, which I assumed to be the e-bill for my mobile number. However, on opening the document, I found that the bill was for someone else. In effect, I have that person's bill including their airtel account number, mobile number, call log, last payment due and current month bill details. This means that someone else now has the same for my mobile number. I find that extremely disturbing. Additionally, of course, the actual amount due for my mobile number is a different amount. When I log in to my online airtel account, I see some number as due on the 31st, but that number is half what my usual amount due is. So, I have several concerns -

1. Why was I sent someone else's bill and who got my bill?
2. The variance in the bill amounts between months - I have no way of verifying this currently as I still have not received a physical copy of my bill
3. I called airtel multiple times. The customer service agent is extremely uncomfortable in english and just keeps repeating what I say, but misinterpreting my request.
4. When I ask to be transferred to a manager, the person puts me on hold for several MINUTES and then just hangs up, REALLY bad customer service
5. Noone from airtel, so far, has actually been able to answer why I was sent another person's bill, a text with that person's amount due for Jan 2012 as well as the password to open their ebill (their account number)

Can someone please contact me at [protected]@yahoo.com to resolve this ASAP? Otherwise, I will have no option but to approach the consumer court.

Regards,
RA