[Resolved]  Airtel Mobile Prepaid Services — ABRUPT DISCONNECTION OF PREPAID MOBILE SERVICE

Address:

Pondicherry, Puducherry

I have been using a prepaid Airtel sim ( No.[protected] Mobile No.[protected]) listed at Thiruppur (originally purchased as post-paid) since Nov. 2010. At the time of initial application for the sim and again at the time of changing the post-paid connection to Prepaid in May, 2011, I had submitted all the required documentary evidence of residence, central govt.service etc.I was getting the bills in the first months at the address provided by me as long as I was using a post-paid connection.After switching over to the prepaid connection , I have been recharging the account regularly. Yet, to my disbelief and consternation, I was shocked to receive a meassage that my connection was deactivated without any notice though I have fulfilled all the requistes. The deactivation was done abruptly and rudely in violation of all the established norms of customer-service provider relations.It was high-handed and atrocious.I have been using this number for nearly two years and all my numerous contacts are aware of this number only. This sudden deactivation has left me high and dry as it is an uphill task to inform all my contacts about the deactivation. It may even cast aspersions on my integrity as a customer.Subsequently, when I tried to get a duplicate sim on the same number, it went futile as the dealer at Pondicherry (B.P.Communications,) tried but failed repeatedly in his attempt. My calls to Nodal Officer through Customer Care evoked a monotonous and indifferent reply that the connection cannot be reactivated. He cited the reason that there was no address proof. My question as to the earlier submission of documentary evidence went unheeded. It is the most shocing behaviour on the part of the Service provider.No courtesy.No rules and regulations.This kind of irresponsible and provocative responses will bring down the edifice on which the company has been built. The company should realise that customers are the actual pillars of the company.If no action is taken even at this stage, I will be constraned to move the cnosumer courts.I still look forward to a positive reply.

A.J.Raffi [protected]/ [protected]