[Resolved]  Airtel Mobile Prepaid SIM — Disconnection of sim

AirTel — disconnection of prepaid mobile no.

Sir,

I am using Airtel pre paid connection [protected] from last five years. My address is verified by the company four times and found ok. now even after last address verification which was happened two months ago, my no. is disconnected by the company saying that the address is not ok. If this time they found it wrong, then last three verifications, How can can it be ok.

In that connection, my balance is also above Rs.450/- which i am unable to use. This type of attitude of Airtel is very harrassing and it will suring effects to the reputaion of company.


SANJEEV KUMAR
DINANAGAR

AirTel — Disconnection of SIM

Dear Sir/M'am

I had been having Airtel prepaid SIM with phone no [protected] since the year 2000. And during this period I had no problem, but past 2 years I had been recieving almost every 6 months message from airtel telling they need me to resubmit my ID proof, and I used to submit my Passport copy each time. Last time in June when it occured again I asked the airtel customer care person why this is happening to me and they said it is just a random thing. So this time when i got the same message i did not take it seriously and also as i was out of state so i could not submit the document. Now yesterday without any notice they shut down my SIM and when asked they said nothing can be done about it. All the money which i had loaded on the SIM also they have no answer. I would like to know what to do and why should a customer have to resubmit his ID proof that too official passport 6 times.

I disagree as I have already submitted all valid documents like Driving Licence and Aadhar card issued by Govt of India. No verification was made before locking the sim. I was always available at the given address and still available.Your company dealer has made any mistake. Kindly look againg as the sim was blocked with the reason that valid documents was not given. Now if due to any technical problem same sim of mob [protected] can not given to me I can consider if a sim of mobile No ending by three/two zeros 000 or 00 with balance of prev sim can be provided. Please arrange to resolve within swven days otherwise I will be compelled to take help of the Consumer Cort. Hope the matter will end at your level.
Thanks. D K Jain Mob [protected] mail dkjain.[protected]@gmail.com

please reply soon

please reply soon if possible on my mailid.
Thanks

I have purchased a Air-tel Sim prepaid vied mobile no [protected] from Raipur C.G two months ago. but recently in two week my balance has been deducted up to Rs - 200 automatically with out giving any information. and we contact to costumer care side also but they did not responding i am very surprising that a Air tel like company do this type of thing. kindly look the matter and send back my deducted amount as soon as possible.

I have purchased new Airtel prepaid mobile sim no[protected] mobile no [protected] two months ago by giving all valid documents. mobile phone was rarely used as validity was upto 2015. No addresss verification was made.There was sum balance of Rs 100+. Now sim is disconnected with balace amount. I have contacted local customer care centre and nodel office Indore. But they replied that paper was not submitted hence sim was stopped.
Now I request to please get my above sim in working with balance amount.
Thanks. Dinesh Kumar Jain e-mail dkjain.[protected]@gmail.com. Mob No [protected]. I disagree as I have already submitted all valid documents like Driving Licence and Aadhar card issued by Govt of India. No verification was made before locking the sim. I was always available at the given address and still available.Your company dealer has made any mistake. Kindly look againg as the sim was blocked with the reason that valid documents was not given. Now if due to any technical problem same sim of mob [protected] can not given to me I can consider if a sim of mobile No ending by three/two zeros 000 or 00 with balance of prev sim can be provided. Please arrange to resolve within swven days otherwise I will be compelled to take help of the Consumer Cort. Hope the matter will end at your level.
Thanks. D K Jain Mob [protected] mail dkjain.[protected]@gmail.com