Airtel Mobile TV — Being subscribed to mobile TV service and charged Rs.150 without my knowledge | |||
Today I received the following message from Airtel: "Thank You for choosing AirtelTV on your airtel mobile. You have been charged Rs.150.0 for 30 days and your account balance post charging is 135.19 at 14:32" I have never subscribed to this service by clicking a link or sending an SMS. Now I find that Rs.150 is deducted from my account. I called up customer care about this and they are telling that since I am a 3G user, I may receive links to subscribe to Airtel mobile TV and accidentally I might have clicked one. But I have never received any links or clicked any. Airtel is purposefully nicking money from the customers without their proper knowledge or consent. Two months back without my knowledge, I was subscribed to Kannada movie news and Cricket updates (for which I needed to go and unsubscribe). In these type of situation, Airtel always tries to escape telling that the customer has subscribed to the services. But I strongly feel that a company like Airtel after building up a good reputation are trying to cheat customers in the dirtiest ways possible. I am not the only one with these experiences. Please investigate into this issue. Was this information helpful? | |||
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Airtel India — Being charged without service
I have been travelling for the last 5 months and not using my Airtel number. Even then I am accruing charges on the number. When I check for the sim on my phone, it says limited service. When I called Airtel from a landline I was told I need to get a new sim and my airtel services are on. But, my phone does not work. I cannot get a new sim immediately because I am traveling and not in Hyderabad.When I call Airtel I am told my number is working but I cannot change any services because I need to send an sms from my phone, butu my phone is not working and I cannot get a new sim because I am not in Hyderabad.
Suddenly after 4.5 months I get a call saying my number was disconnected 5 months back and I need to pay more than 3.5K for it to be activated. I need to pay the amount otherwise a court order will be released. I got this call with a "warning" everyday on my landline.
Even after I pay the amount (without having used my number), the sim has no service.
Being billed for no reason. Cannot disconnect either.