Airtel — Misconduct in relationship centre | |||
Sir, I Amarjeet Singh R/O # 718 ,sec.80,mohali visited your airtel relationship office at phase 3B2 mohali (SAS nagar) at about 6:50 pm on 7.12.2011 for paying my airtel bill of mobile no. [protected], after paying the bill i contacted the staff for information about airtel HD digital TV for new connection. I am also a previous customer of airtel digital tv with customer ID [protected]. But I am very sorry to say that staff sitting in the airtel relationship centre gave me no information about HD DTH TV and said that they did'nt had any information about it and asked me to contact 12150. when I contacted the desk incharge Mr. Gurpreet Singh for the information, he also refused to say anything about it. when i asked "You have installed a dummy dish of airtel digital TV in airtel relationship centre and below its written (yahaan uplabadh hai)" means available here, then he loudly and aggressively spoke to me in public and said "Yeh to thekon par bhi likha hai , kya aapko wahaan par Digital TV ka connection milega " (this is also written on wine shops would you get it from there). When i asked him to give me complaint book he straightaway refused to give me the same. I am 8-9 years old customer of airtel with mobile nos. [protected] , [protected] , [protected], [protected] and a airtel Digital TV connection with ID [protected]. (presently all working ) I request you to kindly take a strict action. Thanking you Was this information helpful? | |||
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Airtel — Billing misconduct
I made a payment of 326/- on 23-sept-2009 against my aug bill through Airtel website (Easy Pay option). I used my credit card for the payment. The payment was successful and the amount was debited from my account. After a month i got a call from airtel for making the payment (again). The payment that i made, was not reflecting in my airtel account. I lodged a complaint to verify my payment. Since October '09, I've been given several calls for paying the amount, several talks to the cust care, their managers. I've been helping Airtel to resolve this issue. I provided them whatever they asked - transaction number, date, amount, mode of payment, credit card bill copy, and even my CREDIT CARD NUMBER.Finally on 11-Feb-2010 Airtel responded that they cannot look into the details because there in no data in Airtel logs and I'm required to enquire my credit card bank to revert my money back to my account.
Till then, I've been facing more than 10 times, my services being barred. And now they have disconnected my number.
Scenario is that, Credit card bank has a max limit of 60 days (after transaction date) to enquire for any transaction, after that they cannot see details.
Why am I, a customer, required to run around the payment that i made using Airtel website. If their website/application is not capable of taking the money, then there in not my fault. I'm using the services and making the payment on time.
Airtel cannot give me the services back till the time i do not make those 326 Rs payment again, and CC bank cannot revert my money after 60 days of transaction.
This delay is from Airtel only because of which i'm in this condition.
Please suggest what to do?
Thanks,
Shashi