[Resolved]  Airtel — money deducted from account but recharge not completed

Airtel — Money is deducted but not yet recharged

Hi,
I am srikanth from Bangalore.ON 26th of June i reached two mobile numbers through ICICI Net Banking with 55 Rupees each.From Bank the amount got deducted but both mobiles are not recharged.I am struggling to reach Airtel who are providing one of the worst customer care service.No body knows whom i need to contact.Please do the needful help in this regard.The details are as below
phone number: [protected](State : UP); Bank Transaction:BIL/[protected]/0111/[protected]
phone number: [protected](State :karnataka); Bank Transaction:BIL/[protected]/0103/[protected]
Account No:[protected]

AIRTEL/Mobile — Money deducted from my account

My mobile service provider is airtel india and from Vapi(Gujarat) location. On saturday 31.01.09, executive from airtel called me for hello tune and told it is free for one month and from there Rs 45 would be charged to avail th service. I did not accepted the offer but the service is automatically subscribed to my mobile number. However i never made a request regarding activating hello tune and a random song is also selected for hello tune. In the same day evening I deactivated the service from the toll free number.

When i contacted airtel people, they are not paying attention on this issue simply saying that it is your mistake: "you do what u can do". Rs 30/- is deducted from my account balance.

This is really bad.

Bharti Airtel Limited — Deduction without Recharge

From: Suman Suvarna
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:45:26
Subject: [protected]

Respected Sir Madam


I would like to bring to your notice certain problems that I have been facing with the Airtel service since the past some months.

1. Around 5-6 months back I refilled my account twice with the local retailer each time for a sum of around Rs. 350. I had to pay for the money although my account was not refilled on the pretext that it's the Company's fault and not the shopkeeper's fault. I tried to get the issue resolved with the Airtel office at Andheri-Kurla road made several visits and phone calls to the office but to no vain my problem was not solved. Here I lost nearly Rs. 700. You should be able to get these records in your complaint history logs.
2. Yesterday I refilled my account through online banking through ICICI Bank for Rs. 300. But again my account has not been refilled.

Hence I incurred a total loss of Rs. 1000 so far.

I have bought this notice to your executives through customer care service but unfortunately the conversation gets turned off every time.

I sincerely request to you to look into this matter at your earliest and resolve my issues failing which I will be forced to switch on to another service.


Regards

Suman Suvarna

AirTel — Money deducted without Downloading

Sir/madam
i am a airtel prepaid user and i m using net on phone service on airtel and my number is [protected]. I downloaded harry poter game on my phone from airtel service in the date of 16 july but game did not download on my phone and 99Rs Was deducted from my phone by airtel. I complained about this on airtel customer service and they said to me that ur money or game will be returned til 20 july (1:30PM) and they wrote my complain in the date of 16 july and they gave me complain refrence num. [protected] but til after 20 july(1:30PM) nothing happened so again i called and asked about this but they said to me that ur complain will be completed til 20 july(12:30AM) but again nothing happened
so i called again and they said to me that ur complain will be completed but nothing is being done by them so i request to u plz help me.

Ankit Goyal

instead of crying and abusing others, making other pay up . do it from your own pocket

BHARATI AIRTEL — Recharge Not completed

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: 28 October 2009 07:45
To: [protected]@gmail.com
Subject: Acknowledgement Mail.

- Hide quoted text -


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is [protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: recharge not complited vide Trans ID No.[protected]
Date: 28/10/2009 07:52:04 AM
From: [protected]@gmail.com
To: [protected]@airtelindia.com
Message body:
META charset= ISO-8859-1 BR
Dear Sir
I have recharge from Bihar on my Mobile No.[protected] of Rs.300.00 vide transaction ID No. is.[protected]. You have send the Message that SUCCESSFUL ON 26-10-09 AT 07.30PM. TACKTIME RS.0.00 MRP RS 300.00 TRANS ID[protected] FOR BEST OFFER DIAL 12131(TOLL FREE) I HAVE COMPLAIN ON 8.00 PM TO BIAHR AIRTEL CUTOMER SERVICE THEY WILL SAY THE AMOUNT WILL BE SEND TO YOU WITHIN 24 HOURS. BUT TILL NOW i HAVE RECEIVED. PLEASE ARRANGE THE SAME IMMEDIATLY.
DILIP KUMAR GHOSH
JALPAIGURI
[protected]@gmail.com

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Now the time is 10.21PM, till now I have not received the reply or amount transfer to my mobile, after that you will suggest to me what we will do.

Airtel — Money deducted from account but phone not recharged

My mobile number is [protected] i tried to recharge my other airtel number that is [protected] through internet easy recharge web site.I got confirmation from my bank that money was deducted but my phone was not recharged.

Recharge amount RS 55
Amount deducted RS 57

AirTel — Deduct money from account

Sometime call come from customer care they ask for active various service. I don't active. After sometime message come that 20/10 rupess deduct for this or that service. What is the reason in it.

Airtel — Money deducted on false account

sir,
My airtel prepaid number is [protected].i have been charged o[censored]sing web browser on my mobile for INR 9(approx) on 3rd september form morning 5.30am to 8.24am in the morning but i was asleep that time.
Kindly look in the matter as quickly as possible.

Thanks and Regards,
Abhishek Damani

Airtel — deducted money from my account

i am very unhappy with airtel services they deducted 10 Rs from my account today tha is oct 2nd 2010 at 7.20pm for celebyoga subscription but i never ever subscribe so without any reason how airtel can deduct money from my account .this is the 7th time they did this to me .so if airtel keep doing this then i will assure you that i will definitely delete my airtel prepaid card.my number is [protected].i want airtel credit my 10rs to my account as well as money for which i talk to you because you are the people who create this problem to me .

Airtel — Money deducted from my recharge amount

This is Suraj Sonar bearing a prepaid connection of Airtel number [protected]. I
have recharged rs. 100 on 22nd February & again Rs.100 on 23rd February thru
Net Recharge from my Kotak Net Banking. My balance is getting deducted twice.
Could you please let me know why have you deducted my balance. I have not opted
for any VALUE ADDED SERVICES.

If this is the way of taking from customer I need to take this to media & put
this in front of million subscription.

I need to know the reason behind this or else I will take some legal action
against you.

AirTel — money was deducted from my Airtel Mobile

hi sir/madam,
My Mobile no is [protected],I am browsing the internet through mobile office.your's company charged 99 rs and told that i am browsing in airtel live but i am not using airtel live,i am irritated on customer care behavior. so kindly send the money you'r company charged or else i want to change to BSNL through portability

Airtel Recharge — money deducted

sir,
i recharged my mobile through easymobile recharge money deducted from my account by abi avanues india pvt ltd but i didnot get that amout as a refund or recharge hence please refund my ammount immediatly

AirTel — deducted money but service not started yet

dear sir
i have subscribed the airtel msg plans from my cell of rs 74..for that they have deducted the money from my balance on 28th of aug. untill they haven't subscribed the plan..then i complained about it in customer care..then filed my complain..and my request reference no is CBNRA[protected]...untill i haven't get the plan for which my money was deducted...and now they are not making my call to customer care also.....

please solve his problem

Airtel — Money deducted but mobile not recharged

I tried to recharge my mobile-[protected] on 16/04/2012 for Rs.100 but the amount from my account was deducted and the recharge was not successful.

Dear Rakesh Ranga,

Can you please tell me how much time will it take for the problem to get resolved??

Thanks & Regards
Shubham

AirTel — Money deducted and mobile not recharged

I tried to recharge my mobile-[protected] for Rs. 100 on 16/04/2012 online from airtel's official wesite. The money was deducted from my account and the mobile was not recharged. It is now more than a week and there is no response from airtel customer service. This is not what the customers expect from such a big mobile service provider.I need to know when will i get my money back.

Namaste Mr. Kalantri,

This is to inform you that your concern listed on 30 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Twitter - www.twitter.com/airtel_presence
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Namaste Mr. Kalantri,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33