[Resolved]  Airtel Multiple Connection [protected] — Shifting Plan 649 to Plan 749 without Intimation & Acceptance.

Address:

Delhi

Dear Sir,
I draw your kind attention to the following facts:

That I am your customer since 2005 you can verify from your records. I opted Plan 699 at that time in which No Free Calls were allowed.
even speed was very low 128 only.

That I was kept under same plan even you were offering Plan 649 with Rs100/- Free Calls with speed 256.

That when I came to know about this after one & half year of your launching of Plan 649 with free calls at double the speed through your service engineer who was regularly attending my complaints of very low speed. He questioned me why I have kept Plan699 at 128 when better Plan649 with 256 speed & 100/- free calls is available. Please verify from your records that on my complaint to this regard I was told that I should have been in regular touch& opted the new Plan as it was not companies responsibility to Inform about it to Existing Customers.

That the customer's opted Plans are never changed without their consents so the mistake was on my part that I did not opt New Plan 649 at 256speed & Free Calls of Rs.100/- per month. So I was left with No option to remain a sufferer for the past Two years as mistake was indicated on my Part by Airtel.

That now without getting my consents I have been shifted to Plan749 and got a bill for Feb Month as per new Plan. I wish to know why I have been transferred to a new Plan when my existing Plan for the last few years is Rs.649/- monthly rental & Rs.100/- free calls to any Net work.

That I have been charged for the calls also during this period & enhanced bill have been raised for which I have made payments in time as per my Plan649 in Protest so that my services are not got effected.

That I wish to know is it not a Bureaucratic action on part of Airtel. How company can force a Existing Customer to a new Plan without getting consents of the Subscriber. Take in consideration both the cases & take your decision as per Consumer Laws as your action is totally Illegal & Unwanted.

That I wish to remain in my existing Plan649 please amend my previous bill accordingly & don't put me under Mental Harassment by your unwanted action.

I humbly request you to kindly take an appropriate action to avoid unwanted litigation otherwise I shall be compelled to handover the case to my Mom Mrs.Veena Sharma (Advocate) to seek Justice from Consumer Court & TARI as per existing law.

Looking forward for a healthy customary relationship between Service Provider & the Subscriber.

My all telephonic complaints have been turned down by your relevant officers in this regard.

Any loss due to interrupter services till the case is solved will be to your account.

Thanks & Regards.

Gaurav Sharma ([protected])
A-5/ 342, Paschim Vihar,
NEW DELHI - 110063.
SUBSCRIBER: Multiple Connection:[protected].
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