| Address: | Mumbai City, Maharashtra |
quoting and copying my e complaints to the airtel email id, writing to which was suggested as the only option by a so called 'customer service representative' from the company, ideally this position should be named, 'customer harassment representative'.
i suppose the two mails that i will copy here should be self sufficient in explaining the nature of the problem.
first:
from atisha arora <[protected]@gmail.com>
to [protected]@in.airtel.com
date Mon, Feb 28, 2011 at 3:40 PM
subject [protected]
mailed-by gmail.com
hide details Feb 28 (12 days ago)
Hi
I have been a customer with airtel for almost 7 years now. I use the number [protected]. I had moved to Delhi for approx 8-9 months and taken a dependent connection there.
My delhi number was [protected]. This was a corporate connection in the name of my brother-in-law Mr. Abhishek Jaywant.
I moved back to Mumbai in the first week of December. I changed my number sometime around 2nd or 3rd week of December and started using my old number -[protected] again.
I had to apply for the connection all over again.
I made way too many trips to the airtel customer care centres in gurgaon to ensure that my number is retained beyond the expiry term of safe deposit scheme that you guys apparently have. However they sounded helpness and they told me I could keep it in safe deposit scheme only if I go to Bombay and request for it.( Highly unreasonable, but that is what u expect from your customers). As expected it could not stay in the scheme and I had to apply for a fresh connection.
I got my old number as a new connection and started using it in December, When I got the connection I asked at the centre to get my Delhi number disconnected. This happened across the counter and I was assured it will be done.
However I made a call around the 12th of jan when I got to know that my number is still not disconnected and I have been charged rentals. I spoke to your representative to wave off the rental because it was an error at your end and I will pay the remaining amount. He asked me for a transaction number to which I mentioned that the disconnection request happened over the counter and I was not aware of any request number given at that time. Your executive therby agreed to wave off the rentals and asked me to make a payment of Rs 860. I asked him to send me a bill for the same and I would make the payment. I did not receive the bill. The bill that came to me was password protected and even after sending mails asking for the password, nothing was sent and I never received a duplicate bill copy. I still dont have a bill to verify how the amount chargeable to me is Rs 860.
I was very sure that I will not make the payment till i get a bill. Till DATE I dont have it.
Now unfortunately my brother-in-law who's dependent connection it was has been getting calls that his number will be disconnected if the payment is not made.
I spoke to your customer care again yesterday. The person I first spoke to told me that my bill amount is not Rs 860 but Rs 1095. I was shocked to know that Airtel is charging rentals again for a number that has been disconnected. DISGUSTING. She said she could not help me with my query and transfered the call to a senior who tells me that no matter what I will have to make the payment for the additional amount charged as rental because the number has been disconnected and now he cannot do anything about it.
He told me that he will not wave off the extra rental charged and if I want I can write to the id [protected]@airtel.in
Its simply disappointing to see this kind of service from Airtel. In the past I have faced innumerable issues with Airtel. Just to name a few
1. I requested was ISD to be activated and I was told it will be done. I reach my destination and I dont get any network. I called back home from a local phone only to know that Airtel wants a security deposit of Rs 5000 to activate it.
2. I Do not get my airtel bills for the new connection [protected]. i only get calls to make the payment.
3. I have an airtel broadband connection in my husband's name who is a privilege customer -for which again bills are not sent.
REAL SERVICE.
I AM DISGUSTED WITH THE WAY YOU GUYS HAVE STARTED FOOLING YOUR CUSTOMERS.
I STILL DONT HAVE A BILL AND I NEED TO MAKE THE PAYMENT. COME WHAT MAY, I WILL NOT PAY BEYOND RS 860 .
I AM 100% SURE THAT THERE IS NO SUCH THING AS A PREVILIGED CUSTOMER FOR YOU. BEING WITH AIRTEL FOR 7 YEARS HAS REALLY NOT HELPED ME AND OFF LATE HAS ONLY CREATED PROBLEMS FOR ME.
I WOULD REQUEST YOU TO PUT AN END TO MY MISERY AND SEND ME THE BILL SO THAT I CAN CHECK IT AND MAKE THE PAYMENT. BE REST ASSURED THAT I WILL NOT PAY EVEN A PENNY BEYOND RS 860. IF YOU SEND AN E-BILL PLS DONT FORGET TO SEND A PASSWORD WITH IT.
U GUYS SHOULD PULL UP YOUR SOCKS, THERE R WAY TOO MANY SERVICE PROVIDERS WHO ARE VYING FOR OUR ATTENTION. AND IF YOU CONTINUE WITH YOUR SERVICE VERY SOON YOU WILL LOSE A CHUNK OF YOUR CUSTOMERS.
then another mail i sent three days ago!
from atisha arora <[protected]@gmail.com>
to [protected]@in.airtel.com
date Wed, Mar 9, 2011 at 4:59 PM
subject [protected]
mailed-by gmail.com
hide details Mar 9 (3 days ago)
I have still not received any response.
Highly disgusted and disappointed.Having been a customer for 7 years with Airtel now I seriously think of switching my service provider. Dont think loyalty to you guys pays.
IF i do not get a response within the next 48 hours I will file a complaint in consumer court.
And for all the mental harassment that I have gone through, you guys better write back to me with a resolution in my favor.
On Mon, Feb 28, 2011 at 3:35 PM, <[protected]@in.airtel.com> wrote:
Dear Airtel Customer,
Thank you for writing to us. We have already received a similar email from you earlier.
We are currently resolving your query and would revert to you within in 24 Hours.
Warm Regards
Airtel Customer Service
This is an auto-generated response. Kindly do not reply on this mail.
[protected]-Original Message[protected]------
Subject: [protected]
Date: 28/02/2011 03:22:08 PM
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Message body:
Hi,
I have been a customer with airtel for almost 7 years now. I use the number
[protected]. I had moved to Delhi for approx 8-9 months and taken a dependent
connection there.
My delhi number was [protected]. This was a corporate connection in the name of
my brother-in-law Mr. Abhishek Jaywant.
I moved back to Mumbai in the first week of December. I changed my number
sometime around 2nd or 3rd week of December and started using my old number
-[protected] again.
I had to apply for the connection all over again.
I made way too many trips to the airtel customer care centres in gurgaon to
ensure that my number is retained beyond the expiry term of safe deposit scheme
that you guys apparently have. However they sounded helpness and they told me I
could keep it in safe deposit scheme only if I go to Bombay and request for
it.( Highly unreasonable, but that is what u expect from your customers). As
expected it could not stay in the scheme and I had to apply for a fresh
connection.
I got my old number as a new connection and started using it in December, When
I got the connection I asked at the centre to get my Delhi number disconnected.
This happened across the counter and I was assured it will be done.
However I made a call around the 12th of jan when I got to know that my number
is still not disconnected and I have been charged rentals. I spoke to your
representative to wave off the rental because it was an error at your end and I
will pay the remaining amount. He asked me for a transaction number to which I
mentioned that the disconnection request happened over the counter and I was
not aware of any request number given at that time. Your executive therby
agreed to wave off the rentals and asked me to make a payment of Rs 860. I
asked him to send me a bill for the same and I would make the payment. I did
not receive the bill. The bill that came to me was password protected and even
after sending mails asking for the password, nothing was sent and I never
received a duplicate bill copy. I still dont have a bill to verify how the
amount chargeable to me is Rs 860.
I was very sure that I will not make the payment till i get a bill. Till DATE I
dont have it.
Now unfortunately my brother-in-law who's dependent connection it was has been
getting calls that his number will be disconnected if the payment is not made.
I spoke to your customer care again yesterday. The person I first spoke to told
me that my bill amount is not Rs 860 but Rs 1095. I was shocked to know that
Airtel is charging rentals again for a number that has been disconnected.
DISGUSTING. She said she could not help me with my query and transfered the
call to a senior who tells me that no matter what I will have to make the
payment for the additional amount charged as rental because the number has been
discon
UNFORTUNATELY THE ENTIRE BODY OF THE MAIL IS NOT BEING DISPLAYED IN MY ID< SO I AM UNABLE TO COPY IT.
but as you can see, after giving them ample time and forewarning them about raising this issue with a competent authority, nothing at all has been done by the company, not even an attempt to address the problem.
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