[Resolved]  Airtel — Customer Care Support

Address:

Mumbai City, Maharashtra

The support provided by Airtel is frustrating. They claim as one of the best mobile service providers in India but unfortunately the service has deteriorated to worst in past few months/years.

Coming to the point in my case, I am one of the unfortunate Airtel subscribers for Mumbai region. I am in roaming in Delhi and once you are in roaming Airtel disables your messaging facility. I had few urgent messages to sent and tried to call multiple numbers to fix the problem/restriction which is a big hassle. I called 121 and then the customer care representative couldn't help me as I was told to call in Maharashtra region for the same. I dialed in another number for Maharshtra number, then going through all the options (press 1..2..9 blah blab blah) the call got disconnected when it was about to reach customer care after 10 minutes. Then next time my luck was with me and somehow got hold of the customer care representative after 8 mins. Let me make it clear that i was in roaming was being charged under roaming call for all this. But the guy again asked me to call on another number for Mumbai. Then whole process started again.

I already spent around Rs 30-40 without any outcome. I gave up and decided not to call anymore as seems Airtel is using all this process bar to maximize its profits or what..still not able to figure out.

I know the golden days for Mobile service providers have gone but still companies like Airtel will degrade its service to such a low level was unexpected.