[Resolved] Airtel — Charges applied for accessing 0.facebook.com via airtel live

misbahsayed

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

My name is Misbah Sayed & my airtel mobile # is[protected]. I am constantly being charged for accessing 0.facebook.com via Airtel Live as the access point.

I understand that Airtel had announced that m.facebook.com will be free for 2 months and that duratiom is up; but 0.facebook.com is a text based version of facebook which is advertised as free for lifetime via Airtel Live for Airtel users.

Why is airtel advertising false information on 0.facebook.com as on the top it says free access via Airtel Live!!?? I call customer care every month about this but I never get a resolution. Hell, they even refuse to give credits for as low as 5 rs or 10 rs. Its not a matter of money but its a matter of business ethics.

Today was worse...I called up Airtel complaints helpline, 198 & spoke to a guy named Prashant (@3:38 am on 18/01/2011) who blatantly refused to entertain my query sayin charges valid hai..kuch nahi hoga. I asked him for the total amount of charges incurred. He gave me a break-up & I again asked him for the total...he gets back to me sayin, break-up diya hai...calculate kar lena....& just hung up on me!! This is Airtel caring for its customers. I tried calling complaints back but looks like they put a block on your number or something because the call doesn't get connected for the second time if they get an irate customer.

I have lost all faith in Airtel but if this matter will be looked into, I need Airtel to bring Prashant to task for his extremely "PROFESSIONAL" behaviour & also stop giving false promises or advertising to customers. If you guys are incompetent of doing something, don't brag & publicize about it.

Guess I'm expecting too much from Airtel. Trust me, if this goes on....i think i've already made my mind to port-out my number from Airtel once MNP goes live on 20th Jan 2011 even though I'd hate it coz i've been with Airtel since I was in school & i've had this number without any issues in the past.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

suzon91

from Delhi, Delhi

Yes, airtel customer care is totally unprofessional to say the least. They dont have manners to talk even while being talked to politely by the customer. Recently I had called them to ask for PUK code for my sim and the Customer Care lady( from Chennai) went on barging in tamil, last 8 digits of your card, and I said i dint know tamil but she wouldnt listen, finally in a commanding tone she says " Give me the last 8 digits of your code or I ll cut your call". This pathetic service is not very new but not very old also, there ve been unprofessional instances over the past 6 months. I guess I am waiting for number portability to start in Chennai as well.

And 0.facebook.com is being charged for me too though I dint know it was supposed to be free.

Suyash
[protected]

Scorpio17

from Pune, Maharashtra

I am an Airtel customer too. And I have been experiencing the same problem with Airtel Live as Misbah Sayed ji. They claim that 0.facebook.com is of free access but still they are charging for it. When I have zero balance it keeps on working without any charges being deducted from my balance but when my balance is good enough, I am being charged for it and I end up having a zero balance. I called up at the Customer care, and here are the replies I got with different calls:
1. Only m.facebook.com was of free access and that too until August 31.
2. There is no such service by airtel that provides You with a free access.
3. Only the Home page is free of cost to access and not the entire 0.facebook.com !
My access point is set to Airtel Live, so could You please explain it to me how amazingly it works free of cost when I'm on zero balance !!
I am sorry to say but Airtel is no longer providing a good service to the customers. The complaints are not being addressed to properly.

Ria

waseem2762

from Gurgaon, Haryana

Airtel — No access to Facebook

Hi there,
My name is waseem and my number is [protected]. I have been facing problem with Airtel Mobile office from past two days. When I try to contact Airtel Technical support they put me on hold forever and they charge 50ps per call. However I managed to contact customer support instead and the rep told me they have some upgradation and will take few hours and I was able to access the net.
But today I have been facing the same problem and this time I am not able to access FACEBOOK, this is the only website I browse, unfortunately I am not able to access this website. I am able to access other website. I am not sure and I don't understand why AIRTEL is blocking this website. Calling customer/technical support is hopeless, can the people in-charge fix this one?
There is a screen shot attached, please check that as well.

regards,
waseem

sampathm

from Mumbai, Maharashtra

Hi I am Sampath my problem is slightly different from you guys, when i try to connect to o.facebook.com i get a messeage reading.. "Sorry, o.facebook.com is only supported by sel;ect mobile carriers and is not available from your mobile carrier. If you are contacting your mobile carrier, mention that your ip address 223.177.50.4 is not supported". i dont how this is possible, if it is avalable for rest then y not me..??
Can you please explain..?

misbahsayed

from Mumbai, Maharashtra

Dear Rakesh Kumar,

I have not received any sms from airtel or any calls. I see no reason why you guys were not able to get through to me as my phone is always switched on. I have emailed you with the other details as I'm still awaiting a resolution on he same. And I wish to make myself clear by saying that apart from the resolution, the complaint has also been made against the customer care advisor, Prashant. I need to know what has been happening on that front as well.

My issue has no way been resolved, Mr. Rakesh Kumar. I'm awaiting a response from Airtel & willing to co-operate with you guys as long as the issue & the complaint are looked into & dealt with.

Misbah Sayed

mkbbhat

from Bidar, Karnataka

Airtel — charging for 0.facebook

According to the facebook website 0.facebook.com should be free on Airtel but I am being charged around Rs.20 every time I use 0.facebook.com

beleknight

from Chandigarh, Chandigarh

I have the same problem since dayz..em geting charged for 0.facebook.com though itz absolutely free..em a fb freak i want to use it without geting charged! hope you'll sOlve dis issue as soon as possible!