[Resolved] Airtel Mumbai — gprs balance | |||
Hi, i recharged my airtel prepaid with 3g plan of Rs152 in which i should get 500MB 3G and 500 MB 2G on 8th feb 2013. I received 500 MB of 3G balance but didnot received 500MB of 2G balance. I registered a complain with customer care of airtel on 16 feb after i got a message that your complain has been resolved but i didnot received any balance. again i called customer care of airtel but they replied me that your complain has been resolved and we cannot do anything. If it is like that i have to opt for MNP .airtel has to refund my 2G balance of 500 MB. Please resolve my issue as soon as possible. Thanks PREM PRAKASH PANKAJ MOB NO.-[protected] Was this information helpful? | |||
Oct 19, 2016 Complaint marked as Resolved Verified Support Feb 24, 2013 Airtel Customer Care's response Namaste Prem, This is to inform you that your concern listed on 23 Feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 26, 2013 Airtel Customer Care's response Namaste Prem, This is to inform you that your concern listed 23 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 28, 2013 Airtel Customer Care's response Namaste Prem, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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Bharti Airtel Limited - mumbai — Non Acceptance of complaint
Dear Sir,This is reference to my prepaid Airtel No. [protected], on monday dt 4/05/09 I had activated Rs 25 unlimited gprs plan for the day. After confirmation of acitivation & charges, I used the internet & after disconnecting I found that usage charges has been deducted amounting to Rs 81.60. I made a complaint to 121 customercare, ref no. [protected], I was told the same will be refunded if wrongly deducted & also confirmed forfurther usage as I wanted to use the gprs for the day. For further usage again amount was deducted Rs 8.10 & Rs. 117.69. For the next 2 days I had received calls form airtel saying the amount deducted was correct as per my usage & when I said I was using the Rs 25 unlimited gprs pack for the day, the only response was the complain will be forwarded. Again I had given the same complaint in 198 customercare ref no [protected], the same story happened again.
This is not the only case, earlier on 01/05/09 I had sent 2 messages & my balance amount was kept on deduction unless I pressed the red button. On 4th I had discussed the same while calling for the above complaint, they refused to take the complain for this as their system showed that I had sent 6 messages. Thank God I had pressed the red button otherwise it would have shown 12 messgaes. Interestingly I have received 2 delivery reports only & to whom I had sent the message, the had also recd 1 each (2person).
Actually I have 2 airtel nos, [protected] prepaid & [protected] postpaid and I had planned to discontinue both the numbers but still making the complaint in order to make sure such issues never happen for other consumers.
Request to kindly consider the above complaint & act accordingly.
Thanks & Regards
Gautam Soni