Airtel — Unauthorised activation of "Schemes & Packages " and CHARGED.

Address:

Mumbai City, Maharashtra

Date : 18th June 2010.

From : Mrs L Kashmiri ( 74 years old )
: Versova, Andheri (w), Mumbai 400061.

AIRTEL PREPAID CONNECTION
# : +[protected]


To

Airtel
Management
Mumbai.


Subject : Complaints…

1. Unwanted and unnecessary activation, promotional calls & and being charged….since past ONE YEAR

2. Unauthorized activation of the schemes and packages

3. Unnecessary disturbance all day, and that disturbs her sleep and health.


Some of the schemes and packages ACTIVATED AND CHARGED without our knowledge are as under :

• Matrimonial sites
• Cricket scores
• Jokes
• Airtel Radio
• Airtel talkies
• Caller Tunes, songs, ….. etc etc
• Some others too that are not yet known to us … as the staff was checking and call gets conviently disconnected.


Sir / Madam,

This is a VERY SERIOUS BREACH of trust by your “Airtel Company”, where I have now decided to take legal action and I will make sure this is in print in all leading newspapers.
There’s utter lack of responsibility and absolutely no accountability on the part of this unprofessional organization. It accounts to CHEATING, practically EVERY customer.

My mother is 74 years old and she just watches TV programs that too very few.

She brought this to my notice that there are messages and unnecessary calls throughout the day…
and I was shocked to find what is happening.

NOTE :

• She is in no state to re-marry or listen to jokes or cricket scores every day many times over.
• She does not even know how to operate the cell apart from receiving and making calls.
• She has NOT subscribed or authorized any schemes or packages what-so-ever.
• The disturbance level of ringing all day is unnecessary and that is affecting her sleep and health.
• Not to forget we have been CHARGED for all this.
Calling Airtel Customer Care is a saddening and frustrating affair and needs loads of time… as the call gets conviently disconnected or long waiting or no reply.

Visiting airtel galleries earlier too was frustrating … AND so as PROOF this time; is as follows…



On the above date and time I visited Airtel Gallery, Lokhandwala complex …
Spoke to Mr. UMESH… He could not help but he did connect me to another department where one MS DIPALI MOHAN K from ARC Dept. spoke to me… now here too the calls were getting disconnected.
This was from the gallery itself.
On wanting to speak to the manager I was told she/he also wasn’t present.
Mgr name : Ravinder Kaur.

Once again I was connected to Dipali who agreed after checking that some packages were activated and that CHARGES were DEDUCTED.

She could only check for the month from May 2010.

She later took my
contact number : [protected] and
email id : [protected]@yahoo.com and she said that she would consult her seniors and revert.

I have been WAITING………………………………………………………………�...⇄ date.

All I want now;

1. TOTAL deductions done since June 1st 2009 till DATE 17TH June 2010.
2. Stoppage of all these schemes, packages and unwanted calls.
3. Crediting the entire amount to her airtel number.

My email id is :
[protected]@yahoo.com

Anxiously waiting for your response…
A Harassed and Cheated Customer
L Kashmiri
Communication through email or contact my son Kashmiri on +[protected].