[Resolved]  Airtel — Not able to make payments

Address:

Mumbai Suburban, Maharashtra

We had taken up an Airtel broadband connection few months back in the name of my wife, Suneesha.

Landline Number:[protected]

For the billing cycle of month June 2011, we did not receive any bills .. neither online, nor a hard copy.

Looking at the last months due date, I decided to make an online payment on 1st July 2011. Surprisingly, my login ID and password did not work. And, the option to retrieve passwords did not work as well.

Then, I decided to make a payment without using the online account, through quick pay on Airtel website.
This time a confirmation code was getting sent to an unknown number which I had never provided.

Then I got an email (on aneesh.[protected]@gmail.com) from Airtel that their servers are down for maintenance between 9th July 2011 to 19th July 2011.

Unable, to retrieve this code, I decided to make a payment at the relationship centres near my residence. According to Airtel website, one is in Chakala, near Bisleri (Andheri East), other one is in Lokhandwala (Andheri West). On visiting both the addresses I found that there is NO Airtel relationship centre at either locations.

Whenever, I call up Airtel Customer Care centre, I am hung up, and never responded to.

I got another mail saying servers down till 21st July 2011.

One day Airtel Customer care called up and said please make your payment of INR 660. And, when we said that "we never received a bill". They asked for our e-mail address and hung up.

1. I still don't have the bill for this cycle.
2. I still don't have my online account password. Which I need to make payments because I can not wander all the time to locate which of your relationship centres are still operational. Take some pain updateing on the website.
3. I can't understand that who linked that unknown number to my account. Please get this changed.
4. So, if a bill shows up next month with a delayed payment penalty, I will not be paying the extra amount.
5. If, you want your customers to pay for your service, provide them with hassle free methods.

Thanks & regards,
Aneesh Bhandari
9+[protected]