[Resolved] Airtel — Validity extension for friends

ankitgupta1990

from Hyderabad, Telangana

Address:

Nagpur, Maharashtra

My no is [protected]. My plan is friends (10 paise/min community calling , 50paise/min to all other mobiles with first call at 1rs, 200 sms /day free with 1st sms charged at 1 rs).

SUDDENLY MY CALL RATES ARE BEING CHARGED @1RS/MIN FOR ALL CALLS INCLUDING COMMUNITY CALLING.

I had bought the plan last year. I called customer care(198) many times. One of them say we will message you the options. I received no such message. One said recharge with 110 rs you will get ur plan back. Then when i went AIRTEL RELATIONSHIP CENTER they said first call at 999 to confirm. The lady on the phone said ur friends plan has expired, it cant be converted back to friends plan. When I asked how did my validity abruptly she said I m sorry. U must have recd message to increase validity. I HADN'T RECD ANY MESSAGE TOP INCREASE VALIDITY. She again said sorry.

This similar thing had haapened with my previous no. I HATE AIRTEL. GUYS READING THIS SHUDNT BUY ANY AIRTEL CARD. I LL HAVE TO SWITCH TO MNP..

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Aug 13, 2020

Complaint marked as Resolved

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Comments

DURGAPRASAD ARUN BHAGWAT

from Bengaluru, Karnataka

friends circal — validity

my sim no is [protected] & my sim validity is end before five days[protected] i was call many time to call center but not cumplet write it so please send message me to increse to validty

ankitgupta1990

from Hyderabad, Telangana

The problem is solved.. But can you tell me the validity of this friends plan (not the overall validity of the card) now so as WE CAN AVOID THE SAME SITUATION IN FUTURE..

lunchgl

i face the same problem (i have been using this no. for 6yrs now) and call to customer care, but they know nothing and direct me to call 12131 which is completely an automated system. and when ever i call customer care they are really eager to hangup the call, they can't speak English and they are really rude. AIRTEL and there customer care sucks...